Self Install -- WHAT BS

[SockPuppet]

hah! so now that Telkom realised they cant charge us by saying installations are only for 1024k lines (because we know thats not true) their new story is that Self-Installation can ONLY be done by businesses! What nonsense!! Any excuse to make a quick buck I guess.

 

[Coza]

Self Install.

I ordered ADSL with the self install option with a new line last week.
Today they called to say that they were coming to install the ADSL, so im like JA i was kinda expecting this....
After a few conference calls, with the some technicall guys who were trying to tell me that i the guys who 'install the ADSL' have other 'technical' tasks to do from inside your house not only enable your line on the exchange, and thus i have to pay for the installation.
After pointless arguing, they eventually come to an understanding with the admin department.
You can only order a Self install DSL, if you already have the line. So i had to cancel my line and order another one , and once its in i can get Self install.

Oh an its at home..

I think the problem is that the frontline guys are not trained or trainable....
Ask to speak to someone else or someone who has been with telkom for atleast 2 weeks.

 

[matt156]

omg - what a mess

 

[GangStarr]

Little off topic here, but I cant believe there's still people taking out the contract with Telkom. If this helps only one guy out there it's worth the off topic: DONT take out the contract. READ the 'ADSL newbie faq' thread (a sticky at the top)

its easyer doing everything thru telkom.
we just send your ass away. pluss Im shure you all herd this before:
1. "telkom does not support 3rd party routers"
2. "have you called your ISP?........."

why not do every thing at once.