So I recently logged a fault with Telkom when my DSL was up but was incapable of connecting - I was 99% sure a port reset would fix the problem after speaking with a former Telkom tech friend - and eventually took an hour out of my workday to get tech support on the line. A port reset later and voila, it's working fine.
So today I got a follow-up call from Telkom, asking if they can close the fault (which is bizarrely good of them). I asked the phone rep about this - I believe that the port problem related to load-shedding somehow, and wanted to know if there was some other way to request a port reset other than dialling 10210 and waiting for an hour. The guy on the other side said they've just added a self-service port reset option on their website. I thanked him but didn't actually check up on this.
Queue this afternoon and I'm seeing significant packet loss. I'd like to check that a port reset wouldn't fix this, but visiting the site, I can't find any mention of it. Anyone here used it?
So today I got a follow-up call from Telkom, asking if they can close the fault (which is bizarrely good of them). I asked the phone rep about this - I believe that the port problem related to load-shedding somehow, and wanted to know if there was some other way to request a port reset other than dialling 10210 and waiting for an hour. The guy on the other side said they've just added a self-service port reset option on their website. I thanked him but didn't actually check up on this.
Queue this afternoon and I'm seeing significant packet loss. I'd like to check that a port reset wouldn't fix this, but visiting the site, I can't find any mention of it. Anyone here used it?
