Sentech enforcing 'cap' - I've had it!!!!!!

Turtle

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<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by nonroker</i>
<br />There's no ways their network will be able to handle the load if every guy and his dog has a 512K connection, not to mention their Internet connection
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Why not? I disagree. It works in almost every other country on the planet, and in fact this is exactly what <i>makes</i> it work, i.e. allowing "every guy and his dog" to have a broadband connection. Korea is a (the) prime example. The average broadband connection is about 8 Mbits/second, never mind 512k. And they have broadband penetration of over 78% of households (over 12 million broadband lines in a country whose population is only about 10% more than SA). The key is to make the price (of e.g. a 3GB capped version) low enough to attract the hundreds of thousands of users who are mainly only interested in e-mail and some web browsing. These kinds of users don't put much strain on the network. If you have, say, 100,000 such low bw users and say 5,000 high bw users, your income should be able to cover the overall costs. Currently the ratio of high to low bw users is much higher. As strange as it may sound to us (i.e. we like to download lots of stuff), the majority of people <i>won't</i> just start using up tonnes more bw just because they now have an always-on connection, because most people quite frankly have other interests/priorities and just couldn't care about sitting and downloading stuff all day. People like my mom/sister/gran etc. The potential market size in SA is probably easily over 1,000,000 connections in the major cities alone.

Telkom are effectively making the same mistake with their "HomeADSL" 2GB cap product. Nearly R700/month but obviously aimed at low bw users, that's a huge rip-off, such a product <i>shouldn't</i> cost more than about R300/month in a competitive market, and the market they're seemingly aiming at with this product already has a "pscyhological" cut-off point of around R300/month. In a monopoly market you have to set your pricing at "what the market will bear", not "however high you like". "The market" in this case will not bear nearly R700/month. They won't gain much market share like this. But then they aren't interested in expanding market share because that requires spending R&D money that could otherwise be turned into profit and bonuses. Expanding the market size means investing in infrastructure, which they could easily do if they just took say R3bil of their R4.5 billion profit from last year and spent it on R&D, but they're too greedy and shortsighted to do that. (With that kind of money you could build at least <b>15</b> Sentech-size networks, or install a whole extra under-sea fiber to Europe.)
 

nonroker

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you're assuming their backbone can handle the load. it depends how it's all implemented. Hell, we don't even get decent pings to sentech's site when there's many people online. If there's not enough interconnection between the towers then they'll run into problems. Think about it. If there's a single 100mbit link that all the towers hang off, the max concurrent users at full 512K speed will be 200 at a 1:1 ratio assuming you get full 100mbit throughput on that link(which is rarely the case), at a 1:30 ratio that changes to 6000 users. Now they either need to change their ratio, or put in another link if they go over 6000 users.

That being said. I doubt they have 100mbit backbone links, but I might be wrong. Like I said. It depends on how they implemented the network.

Now let's think of the current situation. Currently the majority of users are on 128K right? If everyone's got 512K and Sentech does not have enough RAW bandwidth to sustain the contention ratio of 1:30 (or whatever they use) for atleast the first few days of the month, the bandwidth leechers will saturate the internet connection and make it unbareable for the rest anyways. This is where fair queueing and prioritization SHOULD come into play, which Sentech DEFINATELY KNOW **** ABOUT

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256k ... BAH..more like 25.6k
FSCK YOU Sentech!! [:(!]
 

Turtle

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<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by nonroker</i>
<br />If there's a single 100mbit link that all the towers hang off, the max concurrent users at full 512K speed will be 200 at a 1:1 ratio assuming you get full 100mbit throughput on that link(which is rarely the case), at a 1:30 ratio that changes to 6000 users. Now they either need to change their ratio, or put in another link if they go over 6000 users.
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Or on 128k, that would be 24000 users. 24000 128k users would correspond to an income of R15,576,000 per month, or R180,000,000 per year, and typically you would have about 2 or 3% leechers at any time, especially as you're now signing up more "normal people". Couldn't you afford upgrading and extending your backbone infrastructure with that sort of money? I mean, Sentech's total initial investment was something like R300,000,000, (apparently) about half of which was just for the 3G licenses, so theoretically R180,000,000 per year is actually enough to e.g. double their network size.
 

nonroker

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Sure, giving everybody 128K with diff level of caps would be easier to pull off initially and with the money made, the speeds can be increased to 512K in the future. But knowing corporates, they'll rather pocket that money and buy new cars/airplanes

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256k ... BAH..more like 25.6k
FSCK YOU Sentech!! [:(!]
 

aborg

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I agree with Turtle...unfortunatley to late for me and Sentech. Methinks they did some serious damage and are not trustworthy at all.

"Broadband in SA is like the holy grail - everybody knows what it is but nobody has ever found it"
 

nocilah

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well the moment there is another wireless broadband provider I am jumping from Sentech... I have lost all hope with their service and terrible support.

As far as I am concerned I am doing everything possible to spread the word about Sentech and just how unreliable they are... I am sure overtime the project will be a complete loss...

But then isnt that what you would expect from a South African Black Economic Empowerment Company?

As far as I am concerned they have proved to thousands why its a bad idea to put uneducated
dim wits in a position to suit the needs of political skin colouring to satisfy their thirst
for revenge on what some other dim wits did in the past...

At the end if the day Sentech will fail unless they swallow their arrogance, ignorance and pride
and realise that in order to make money you have to deliver a service that is effecient
and reliable...

Fire the technical director cuz he is clueless
Fire the CEO cuz she is spineless
Fire the marketing manager because she is a liar

eh... or put them in a room and tell them they can only come out once they have downloaded a GIG from some International site...

grrr. Slowtech.


myWireless 128, 64, 48, 16 - depends on its mood.
 

Turtle

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<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by vowthorn</i>
<br />But then isnt that what you would expect from a South African Black Economic Empowerment Company?
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I would hardly blame BEE in this case, considering that most of those who run the show at ST, i.e. those are actually <i>making</i> all the terrible day-to-day business, marketing, customer relations and technical decisions, are white. Smith, Raath, Potgieter etc. These failings are in spite of BEE not because of it, and if I were that way inclined I'd actually say it's (politically) more an example of <i>white</i> managers failing hopelessly than anything else, so I wouldn't be so quick to bring up colour here, hehe, 'cause quite frankly it's an embarassment .. it makes it that much <i>harder</i> to criticise BEE failings when there is such a public show of incompetent whites. But it's true the 'buck stops' at the CEO, and ultimately she is responsible for whatever happens to the company, even if she trusted the people under her. If you want to criticise BEE I'm sure you'll find many better examples if you just look around.. we can't just blame every single failure in the new SA on BEE tho, even though I know it's the "new scapegoat" and all, you might end up with egg on your face, since many white companies fail too. Every country and race has bad & unsuccessful companies, it just happens naturally anyway, so holding up a failed company as if to say "look this is proof BEE is crap" is dicey to say the least.
 

nonroker

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very true

it's plain incompetency from upper management in sentech

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256k ... BAH..more like 25.6k
FSCK YOU Sentech!! [:(!]
 

nocilah

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true... now that you put it in that perspective... silly of me to bring race into it.

Let me rephrase:
But then isnt that what you would expect from a South African Company?

America, Europe would this happen? Who cares...

I cancelling Sentech anyways... got better things to do with R650.00 a month.



myWireless 128, 64, 48, 16 - depends on its mood.
 

Billy

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I haven't been contacted by Sentech regarding useage, but if I was I would need some information:

1: How do I know I am being phoned by Sentech? It would be easy to stir the pot by calling subscribers and tell them that they will be capped. This is the sort of stunt Jeremy Mansfield does regularly, and gets exactly the response he wants for his listeners.
2: I would not accept a phone message I would want it in writing so that I could take action against Sentech for breach of contract.

Sentech wants DNA samples first born etc to sign up with them make them work if they phone you do not accept anything that is not in writing.

Remember the CUG What did they get in writing?
 

louisp

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One question:

Who do these managers report to?

Simple example:

1.) Provide teh service which is needed = much lower profits = lose job (as dum wit shareholder does not comprehend customer service nor any technical savvy)

2.) Play the PR game, Lie, delay etc etc... and make HUGE profits = Keep job.

If you ask me,I would say that these managers taek a lot of strain and do a good job of keeping their job

So Be It
 

noswal

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<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by Billy</i>
<br />I haven't been contacted by Sentech regarding useage, but if I was I would need some information:

1: How do I know I am being phoned by Sentech?
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The numbers they call from (that I've had on my cell) are 011 215 7300/7500

_________________________________________________________________________
custenna, variable 8 - 13 signal, ber 28% - 42%.<i> "I am the only one with this problem." </i>
 

Scarface

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I ain't worried about the cap as the speeds I get makes it impossible to download even 8GB -24/7/31

Why worry???

-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;-&lt;
Not so famous last words -"Hold my dop and check this move..."
 

fairplay

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cos some of us use a lot of local traffic and medium international. its possible to exceed 10GB on local but international notsomuch.. thats why I think they should really differentiate and give us a page where we can track our bandwidth usage etc for local and international separately. they can use similar software to ADSL..then make it a freakin hard cap while they at it because thats what they want to do. but only international and maybe make it 15GB international. fair is fair.

Ben Tover
 

nocilah

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you made a damn good point there...
If they want to cap sentech users they should provide us with the tools to manage our usuage as they seem to put it in phone calls


myWireless 128, 64, 48, 16 - depends on its mood.
 

fairplay

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yeah otherwise who knows when you will be cut off or if they are doing it fairly. of course they can do as they like so we have to assume the position anyways. I just hope someone gets through to them about the reporting of traffic to users and also the differentiation. Heck even a "you will be capped soon" warning email thrown in for good measure. If you do something, do it properly

Ben Tover
 

Kai

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May 7, 2004
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Yes, but on the token, if they want to cap us, they better-well make DAMN sure that we get the speeds we're supposed to be getting! Like ADSL! Yes, you are capped on three gigs, but until then, you have a freakin' ROCKING connection!

<hr noshade size="1"><font size="1"><i><div align="right"><font color="red">one day we will all look back at this... laugh nervously... and change the subject...</font id="red">
MyWireless256 on tower82(mintek).randparkridge.jhb|sig:9%|node:3|snl:0%|ber:28%</div id="right"></i></font id="size1">
 

bigguy

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Oct 1, 2004
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Hi

[}:)]This is Bigguy. Glad to see the abusers go. At last I can get my own bandwidth back. Suggest you stop today and not like the other ******* who said he will abuse it more till he is cut off. Good riddence, your abusing kink.

Bigguy

<blockquote id="quote"><font size="1" face="Verdana, Arial, Helvetica" id="quote">quote:<hr height="1" noshade id="quote"><i>Originally posted by aborg</i>
<br />Got a call from sucktech that told me I was over the limit for Sept they will enforce necessary measures where applicable...so much for unlimited broadband internet.
I am so glad I am cancelling this piece of sh*t service. Unlimited my ass!!! They can kiss my ass if the ever want me to join again...Only two days to the final day I will personally drop the modem of at Sentech and tell them what I think of their'broadband' suck my d**k capped shaped unstable limited internet service.

<b>Iburst please take note and adjust your packages to suit all different needs!</b>

Pheww...now I feel better [:D]

See you guys around...
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gripen

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I think abuse is only abuse if its international. Shaping international <b>after</b> 10 GB or whatever would be a good plan. They should rather concentrate on making a proper capping system (and fair) and buying necessary bandwidth before cutting people off. Rather control the "abuse" then plain cut it off. As dicussed at the CUG meeting, the "power users" are the ones advertising the product..

When I last checked Winston was flat out against this policing of the users..

I guess everything got interesting when they suggested they would cut people off. Asking you nicely to keep it under 10GB is fine but you should still be able to go over it without getting blocked. It is uncapped after all...
 
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