Serious MWEB Latency Issues. Please Assist

lord_spaceman

lord_spaceman

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Hi all

I've been having serious MWEB latency issues for over a month now. My general latency is bad; HTTP downloads cut out, Outlook takes forever to send an email, having to constantly refresh pages to load them properly.

I use MWEB Uncapped 384 and have a Mega 105WR router. I ran a traceroute and here is what I got:

tracert www.google.com
1 1 ms <1 ms <1 ms login.router [10.0.0.2]
2 666 ms 617 ms 628 ms 41-132-2-1.dsl.mweb.co.za [41.132.2.1]
3 545 ms 617 ms 629 ms tengig-0-0-0-107.vic-ipc-1.mweb.co.za [196.22.16
9.158]
4 554 ms 618 ms 618 ms vl-92.vic-hscore-2.mweb.co.za [196.22.189.3]
5 689 ms 620 ms 616 ms tengig-0-0-0-0-12.vic-up-1.mweb.co.za [196.22.16
9.241]
6 684 ms 631 ms 618 ms tengig-0-3-1-0.mid-1.mweb.co.za [196.22.169.211]

7 923 ms 923 ms 922 ms PO9-0.lon-001-access-1.interoute.net [89.202.130
.181]
8 908 ms 775 ms 766 ms xe-1-3-0-0.lon-001-score-1-re0.interoute.net [84
.233.218.178]
9 907 ms 770 ms 780 ms 74.125.50.65
10 904 ms 924 ms 923 ms 64.233.175.27
11 * * 956 ms 66.249.95.173
12 * * * Request timed out.
13 * * * Request timed out.
14 * 816 ms 923 ms www.google.co.za [209.85.229.104]

Trace complete.
Click to expand...

It's highly frustrating, especially when I have to log into my Google accounts 10 times just for it to load properly. Could it be an incorrectly configured router? MTU setting perhaps? Any assistance would be appreciated.
 
lord_spaceman said:
Hi all

I've been having serious MWEB latency issues for over a month now. My general latency is bad; HTTP downloads cut out, Outlook takes forever to send an email, having to constantly refresh pages to load them properly.

I use MWEB Uncapped 384 and have a Mega 105WR router. I ran a traceroute and here is what I got:



It's highly frustrating, especially when I have to log into my Google accounts 10 times just for it to load properly. Could it be an incorrectly configured router? MTU setting perhaps? Any assistance would be appreciated.
Click to expand...

Hi lord_spaceman

Please PM me your MWEB account details and I will get someone to assist you.

Kind regards
MWEB Operations
 
Hello,

I also have a MWEB 384 uncapped line and have an Mega WR100 router and a Netgear router with the exact same issue plus I also live in Durban. My speeds are great! Always around 0.32MB download and upload about 0.08MB. Its a nightmare trying to get into emails and just browsing the web and usually when its urgent...

My best ping is around 280ms then randomly jumps up to around 930ms and it is very sporadic.

I have spoken to MWEB techs and they have done all the can! Unfortunately nothing helped.

Telkom was also out to do all neccessary tests, they did find distortion on my line and corrected it but made no difference.

Basically the end answer from MWEB was that the Durban severs must be congested.

The strange thing is that if I go to www.speedtest.net which is where I do all my tests(I have recent proof) are done and change it to the "Johannesburg" sever my ping is under 100ms which it should be. I get under 100ms to the "Cape Town" server as well. When I get to the home page of www.speedtest.net and click "begin test" it uses the "recommended server"
which is Durban and that is where the bad latency is.

Im not an internet expert so this might not even make sense but is there no way to divert traffic from congested servers to ones that are capable or different IP address or something?








Today was my 3rd call to MWEB after round 2 with Telkom. MWEB basically said that its due to congestion
 




Also from Durban
Noticed it a few days ago, the Durban server is hosted by Ispace. A tracert to www.ispace.co.za goes via London. So may just be a peering issue with the Durban server that should make no difference to your account.
 
Last edited:
High Latency, low speeds, terible internet experience

Seems that we're all having the same / similar problem. It's got really serious for me this week. All my ISP's which as far as I can tell use IS, have the same problem.

Browsing is relatively ok (slow, but mostly works). Some sites never load. Downloads either never happen or are exceptionally slow. I've tried Iburst, Uncapped IS, and Uncapped Mweb - all have the same problem.
On Wed Morning the network was flying, but that was just for an hour or two, and has since slowed to a crawl. It took me over 1 hour to download a 25Mb file (on a 4MB line).

There's obviously a bigger problem out there which IS is not telling anyone about.
Speedtests to International servers come back with 10% of the speed they usually do.
 
hereticangel said:
got o afrihost website and sign up for 1gb free account.
Click to expand...

Looks like they not giving out free accounts anymore, there is a waiting list but R197 a month for a 384 uncapped line is definitely a viable option!
 
Well lets see if MWEB Operations comes to the party...

Any other way to test if MWEB is definitely the problem?
 
Could be any of the usual things:

1. Something using all your bandwidth on your line without your knowledge (viruses, spyware). Install Netlimiter or another bandwidth monitor on all machines to rule this out. You cannot rule this out if you don't have a bandwidth monitor.
2. Damaged phone line.
3. Congested exchange.
4. Faulty router/hub or network cable to your router/hub.

1 & 3 are 95% of the time the cause of such high latency in a traceroute.
 
Blackhand said:
Could be any of the usual things:

1. Something using all your bandwidth on your line without your knowledge (viruses, spyware). Install Netlimiter or another bandwidth monitor on all machines to rule this out. You cannot rule this out if you don't have a bandwidth monitor.
2. Damaged phone line.
3. Congested exchange.
4. Faulty router/hub or network cable to your router/hub.

1 & 3 are 95% of the time the cause of such high latency in a traceroute.
Click to expand...

1. Took my laptop out the box yesterday and all other PC/Laptops are off when I get bad latency. The test results are also all similar on all PC/Laptops. Ill give it a go anyway.

2. Telkom have been out and all is good. Is there anyway to verify that?

3. Probable, is there a solution? How would you know if this is or isnt the problem? Would changing my ISP be an option or would I still go through the same server?

4. I have two routers a Mega WR100 and a Netgear with the same result.
 
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