SIM Swap issues on TM - SIM not provisioned MM#

[Richie35]

Hi, hope a TM rep can assist???

Did a SIM swap this morning and it seems to have gone completely wrong.
Error message: SIM not provisioned MM#2

And of course the call center cannot assist!! TM mobile shop can only escalate the matter and I can see this dragging on for a few days at this rate.

I have diverts active on this line and need it to work ASAP please.

 

[Richie35]

Hmmmmmmm, just did another SIM swap and all 100% fine, I thought that was what I suggested you do yesterday ??? TM???

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