Slack Service

[Mephisto_Helix]

So I went for a new contract (HTC Desire) and was approved and all that jazz. Anyway, I was told it would be 7-10 days, then I was phoned and told it would arrive this past Friday or by latest Tuesday this week. Of course none of that transpired and I phoned customer care, what a joke. On hold for an hour with no joy, so I did the phone back option. They phoned about 2 hours later and as I gave them the Ref number, the idiot could be heard having a good laugh at something in the background and wham, put the phone down on me.

Is this now standard service from Vodacom? Pathetic if you ask me.

 

[Hummercellc]

+1 no use complaining move network..... i did and much better

 

[DagegeN]

+1 no use complaining move network..... i did and much better

Agree thats why i moved from MTN... but saying that ...It looks like slack or no service is the norm for most SA Companies that are involved with retail in any form ....

 

[VodacomData]

So I went for a new contract (HTC Desire) and was approved and all that jazz. Anyway, I was told it would be 7-10 days, then I was phoned and told it would arrive this past Friday or by latest Tuesday this week. Of course none of that transpired and I phoned customer care, what a joke. On hold for an hour with no joy, so I did the phone back option. They phoned about 2 hours later and as I gave them the Ref number, the idiot could be heard having a good laugh at something in the background and wham, put the phone down on me.

Is this now standard service from Vodacom? Pathetic if you ask me.

Was this purchase done via Vodacom Direct , because you can call 0821950 for assistance rather.

 

[Mephisto_Helix]

Was this purchase done via Vodacom Direct , because you can call 0821950 for assistance rather.

I have now made a total of 11 calls to 082 1945, 082 1950 and 082 1955 and I either hold for 60 minutes (yes, shockingly an hour) or request a callback that gets cut off about a minute in.