Slow ADSL? Telkom says why

So how does he explain what happens when I change my ADSL login to Guest@telkom, then use the speedtest on the SAIX website, and it stays slow; except then it speeds up dramatically during off-peak hours (after 22:00 or so).
And that these problems always recur soon after adsl line speed upgrades?
 
And slightly off-topic - What's up with that picture of Alphonzo Samuels? Taken at F/1.4 or someone went overboard with the blur tool on Photoshop?
 
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