Slow and Intermittent Connectivity

C

Crud

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Hi,

We've recently been experiencing slow and intermittent connectivity with Afrihost. My router stays connected but there is no response from the internet, if there is a response it is intermittent and slow. It is a capped 50+50gb account.

I spoke to someone regarding this over your live support chat after which they did something and seem to rectify the problem for about 30mins. The same slow/intermittent connectivity resumed after that. I even had trouble staying connected to the chat.

As I told the support staff, this only happens with Afrihost as any other ISP seems to work fine.

Tracing route to www.google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * 381 ms 358 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 216 ms 92 ms 98 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 126 ms 68 ms 15 ms 41.162.84.192
7 177 ms 174 ms 165 ms 172.18.1.162
8 21 ms 22 ms 22 ms 72.14.194.206
9 957 ms 86 ms 35 ms 72.14.239.129
10 22 ms 20 ms 21 ms jnb01s08-in-f35.1e100.net [216.58.223.35]

If I don't have high ping, it is usually just a time out.

Please could you look into this.

Thanks
 
Crud said:
Hi,

We've recently been experiencing slow and intermittent connectivity with Afrihost. My router stays connected but there is no response from the internet, if there is a response it is intermittent and slow. It is a capped 50+50gb account.

I spoke to someone regarding this over your live support chat after which they did something and seem to rectify the problem for about 30mins. The same slow/intermittent connectivity resumed after that. I even had trouble staying connected to the chat.

As I told the support staff, this only happens with Afrihost as any other ISP seems to work fine.

Tracing route to www.google.co.za [216.58.223.35]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.254]
2 * * * Request timed out.
3 * * * Request timed out.
4 * 381 ms 358 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 216 ms 92 ms 98 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 126 ms 68 ms 15 ms 41.162.84.192
7 177 ms 174 ms 165 ms 172.18.1.162
8 21 ms 22 ms 22 ms 72.14.194.206
9 957 ms 86 ms 35 ms 72.14.239.129
10 22 ms 20 ms 21 ms jnb01s08-in-f35.1e100.net [216.58.223.35]

If I don't have high ping, it is usually just a time out.

Please could you look into this.

Thanks
Click to expand...

Hi!

That latency looks pretty darned horrid. :(

Would you be able to ping bras.afrihost.com please. That will give us an indication of the latency between your modem and the Exchange.
 
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.254]
2 * * * Request timed out.
3 230 ms 197 ms 198 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 14 ms 12 ms 12 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 12 ms 11 ms 11 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 12 ms 12 ms 12 ms 41.162.84.192
7 20 ms 19 ms 19 ms 172.18.1.162
8 21 ms 21 ms 55 ms 41.160.2.69
9 20 ms 19 ms 19 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
10 rrba-ip-se-2-gig-2-0-0-109.telkom-ipnet.co.za [196.43.52.170] reports: Destination host unreachable.
 
Crud said:
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms TP-LINK.Home [192.168.1.254]
2 * * * Request timed out.
3 230 ms 197 ms 198 ms dbn-up1.ip.adsl.co.za [169.1.5.161]
4 14 ms 12 ms 12 ms dbn-up2.ip.adsl.co.za [169.1.5.162]
5 12 ms 11 ms 11 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 12 ms 12 ms 12 ms 41.162.84.192
7 20 ms 19 ms 19 ms 172.18.1.162
8 21 ms 21 ms 55 ms 41.160.2.69
9 20 ms 19 ms 19 ms rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za [196.43.25.137]
10 rrba-ip-se-2-gig-2-0-0-109.telkom-ipnet.co.za [196.43.52.170] reports: Destination host unreachable.
Click to expand...

That's still not great... Can you please PM me your account details quickly.
 
Please assist this is a result from, http://www.monitis.com/traceroute/index.jsp?url=bras.afrihost.com&testId=1560724

I'm actually struggling here with my line, showing syncing 20mbs/2mbs but netflix buffering, terrible downloads. Just not a happy camper, fault logged with telkom for second time, Im hoping that I start seeing what I'm paying for.

Might as well have a 1mbs line, because thats what it seems like :(

ip-10-0-0-0.ap-southeast-2.0 ms0 ms0 ms
2
no response
3
no response
4
no response
5
no response
6
no response
7xe-0-0-3.r20.sydnau02.au.bb2 ms165 ms1 ms
8ae-1.r23.lsanca07.us.bb.gin166 ms151 ms166 ms
9ae-1.r23.lsanca07.us.bb.gin151 ms151 ms151 ms
10ae-0.r23.asbnva02.us.bb.gin217 ms235 ms221 ms
11ae-2.r25.amstnl02.nl.bb.gin300 ms239 ms222 ms
12ae-2.r02.amstnl02.nl.bb.gin319 ms315 ms300 ms
13N/A0 ms330 ms307 ms
14
no response
15
no response
16
no response
17
no response
18
no response
19
no response
20
no response
21
no response
22
no response
23
no response
24
no response
25
no response
26
no response
27
no response
28
no response
29
no response
30
no response
 
Paradigm69 said:
Please assist this is a result from, http://www.monitis.com/traceroute/index.jsp?url=bras.afrihost.com&testId=1560724

I'm actually struggling here with my line, showing syncing 20mbs/2mbs but netflix buffering, terrible downloads. Just not a happy camper, fault logged with telkom for second time, Im hoping that I start seeing what I'm paying for.

Might as well have a 1mbs line, because thats what it seems like :(

ip-10-0-0-0.ap-southeast-2.0 ms0 ms0 ms
2
no response
3
no response
4
no response
5
no response
6
no response
7xe-0-0-3.r20.sydnau02.au.bb2 ms165 ms1 ms
8ae-1.r23.lsanca07.us.bb.gin166 ms151 ms166 ms
9ae-1.r23.lsanca07.us.bb.gin151 ms151 ms151 ms
10ae-0.r23.asbnva02.us.bb.gin217 ms235 ms221 ms
11ae-2.r25.amstnl02.nl.bb.gin300 ms239 ms222 ms
12ae-2.r02.amstnl02.nl.bb.gin319 ms315 ms300 ms
13N/A0 ms330 ms307 ms
14
no response
15
no response
16
no response
17
no response
18
no response
19
no response
20
no response
21
no response
22
no response
23
no response
24
no response
25
no response
26
no response
27
no response
28
no response
29
no response
30
no response
Click to expand...

We can't really work with the link that you sent, as that's a trace from a server and not from your local PC/Router - which is what we need to see.

This trace also doesn't tell us enough. Can you try adjusting your TTL on your ICMP packets so that we can get more meaningful values? :(
 
Slow and blotchy connectivity .... Apple servers seem painfully slow. Can't get two step verification messages
 
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