Slow/hanging Windows 7 Shut down times

[The Bru]

Hi all

I've recently re-installed Windows 7 Ultimate x64 with my new hardware:

AStock z77 Extreme 4
Intel 2600K currently at default clock
Corsair Dominator 2x8GB 1600MHz
Corsair TX650W PSU
(And an old 9500GT which I'm upgrading soon)

However, windows really hangs on the shut down times - sometimes for up to an hour. I have done some research of the issue and tried the following:

- Used Symantec's PCtools to fix and clean my registry
- Installed latest drivers
- Booted into safe mode, and the problem did not occur
- Disabled all services, and the problem did not occur

Tracing it down to a single service would be immensely time consuming, so I had a look at the Application event log in the event viewer, which revealed what seems to be a WMI error occurring when I shutdown the PC:

Not sure how to proceed from here.

Thanks for your help

 

[guest2013-1]

Do you have any other Symantec products installed? Because that would be your issue right there

 

[|tera|]

Hi all

I've recently re-installed Windows 7 Ultimate x64 with my new hardware:

AStock z77 Extreme 4
Intel 2600K currently at default clock
Corsair Dominator 2x8GB 1600MHz
Corsair TX650W PSU
(And an old 9500GT which I'm upgrading soon)

However, windows really hangs on the shut down times - sometimes for up to an hour. I have done some research of the issue and tried the following:

- Used Symantec's PCtools to fix and clean my registry
- Installed latest drivers
- Booted into safe mode, and the problem did not occur
- Disabled all services, and the problem did not occur

Tracing it down to a single service would be immensely time consuming, so I had a look at the Application event log in the event viewer, which revealed what seems to be a WMI error occurring when I shutdown the PC:

Not sure how to proceed from here.

Thanks for your help

Get Process Explorer and Autoruns and see what you find.

 

[LPCPT]

run MSConfig from the command prompt.
You will then see what services and application starts up automatically. Just disable the ones you do not need.
If all is fine then you can uninstall them.
Big culprits here are Apple, and Adobe. These systems want to update all the time.

 

[yeti]

There seem to be more than one failure listed in your screenshot. If its a fresh install, I would re-install, as manually intervening should be your last resort.

 

[InTheCube]

I've got the same issue. Been battling with it for 2 months now, and I still can't find the cuplrit.

I have to force my PC to shutdown (pulling the plug), as it just hangs on the log-off / shutdown screen. I have not waited to see if it will eventually shut down on it's own, because I never have the time (or patience) to do so.

If you do find a solution, please post it here. This is driving me insance. And I don't want to format and reinstall everything. That will be 2 days of work completely wasted.

 

[The Bru]

Well, This has escalated quickly...
During the process of researching this issue and trying to find a solution, I was persuaded to try Windows 8.

Since the version of Win 7 that I have now is still very fresh, formatting and installing a new OS won't do me much harm. I don't think there is much to lose here.

Overall, as far as I can see there are so many different solutions for the problem that it is just not worth the time to try and fix it. A clean install of Windows is your best shot.

Thanks for all the replies

 

[|tera|]

Pleasure Sexy The Bru. I dual boot 7 & 8, so see what works for you

 

[The Bru]

Just thought I'd update everyone - I managed to fix the problem after a lot of troubleshooting and isolating.

What I did (in order):
- Gave up and did a clean install of Windows 7 (oddly enough someone persuaded me NOT to go for Windows 8)
- Installed all drivers (no applications) and tested the shutting down/starting up times - They were really quick.
- Checked the event log to find that the WMI error had disappeared, but the ISCT Agent error remained
- Disabled ISCT Agent service from running
- Starting installing all the previous Apps I had one by one, restarting after each install to try and find which app was causing it
- AND EVENTUALLY..... the culprit was found - Dropbox!

I couldn't understand why I didn't notice it in the event log, but the reason that windows was taking so long to shut down was due to a Dropbox registry error, namely Event ID 1530 (otherwise known as 'User Profile Service').

The error was as below:
Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards.

DETAIL -
2 user registry handles leaked from \Registry\User\S-1-5-21-3769916861-2029750633-419117512-1000_Classes:

Process 2668 (\Device\HarddiskVolume2\Users\****\AppData\Roaming\Dropbox\bin\Dropbox.exe) has opened key \REGISTRY\USER\S-1-5-21-3769916861-2029750633-419117512-1000_CLASSES

Process 2668 (\Device\HarddiskVolume2\Users\****\AppData\Roaming\Dropbox\bin\Dropbox.exe) has opened key \REGISTRY\USER\S-1-5-21-3769916861-2029750633-419117512-1000_CLASSES

I suppose Dropbox is having problems closing - I haven't solved this issue yet.

Hope this helps anyone experiencing a similar problem.