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Slow Internet Afrihost?
- Thread starter Sparky862
- Start date
I feel your pain. Same my side. And this was NEVER a issue before
SickTricky
Active Member
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- May 7, 2017
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- 60
But I dont know how to convey this to afrihost Techies. They just want to test my side but I have tested with telkom account then everything goes super smooth.
Johnatan56
Honorary Master
- Joined
- Aug 23, 2013
- Messages
- 30,957
Hi Guys
Just a general update on the state of the network
Around last week we saw a really huge spike in demand. We’ve generally had IPC capacity to spare, but this seemed to be consistent step up in demand, and not one we anticipated.
When we see persistent increases like this, we have to first ensure that a) Nothing is broken on the network or with our upstream partners; and b) that we’re correctly identifying all protocols and that we’re shaping efficiently (on products eligible to be shaped) to operate on maximum efficiency.
Once we were satisfied that this was not the case, we made the decision to order more IPC capacity (in all regions) to ensure that we address demand.
I just want to be clear that this is a demand issue which spiked last week. With day to day issues reported, it’s important to remember that we should never assume that the network is congested. Our NOC team and support team have to investigate to determine if this is an individual issue or limited to a small group, or a region-wide or network-wide issue. Thereafter, if it’s broader than an individual or small group of clients, we proceed as I mentioned earlier.
I’d like to thank everyone who has submitted tests and stats - these were very helpful along with our monitoring and user tests we conduct to improve the network.
We expect the additional capacity to go live within the next few days, and we’ll be monitoring closely to ensure we see the improvement and performance that we expect.
Your feedback will also help us a great deal, so we’d all like to thank you in advance
The above would make me leave if I was still with them.
SickTricky
Active Member
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- May 7, 2017
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- 60
ok...that at least explains the issues. but They are admitting to high demand and denying congestion. doesn't make sense?
SickTricky
Active Member
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- May 7, 2017
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I am struggling to post this at the moment. Internet is way off!!! on a 40mbps
I am busy with afrihost FB guy at the moment. will update soonest
I am busy with afrihost FB guy at the moment. will update soonest
SickTricky
Active Member
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- May 7, 2017
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- 60
After speaking to them it has much improved but I suspect it is temporary to keep me happy
this was the case when all fell apart that time with MTN. they never admit when there is an issue straight forward.
this was the case when all fell apart that time with MTN. they never admit when there is an issue straight forward.
I am also with Afrihost having the same issues. I have a 10MB line and my downloads are averaging 350K to 400K.
Managed to get a test account from Telkom and now the downloads are back between 900K and 1M.
Something is going on with Afrihost's network.
Time to look else where I guess.
Managed to get a test account from Telkom and now the downloads are back between 900K and 1M.
Something is going on with Afrihost's network.
Time to look else where I guess.
SickTricky
Active Member
- Joined
- May 7, 2017
- Messages
- 60
for some reason isp's on saix are not affected
Zzertop's LineTool Results
Date/Time: Wed May 10 19:10:54 GMT+02:00 2017
Basic Report:
Your packet loss was 0%.
Your average ping was 107ms.
Your maximum ping was 483ms.
Looking at your average ping, there is definitely something wrong with your line! Please post the results (at the end of the program) into the forum for advice!
Detailed Report:
Date/Time: Wed May 10 19:10:54 GMT+02:00 2017
Basic Report:
Your packet loss was 0%.
Your average ping was 107ms.
Your maximum ping was 483ms.
Looking at your average ping, there is definitely something wrong with your line! Please post the results (at the end of the program) into the forum for advice!
Detailed Report:
Code:
PING 155.239.255.250 (155.239.255.250) 56(84) bytes of data.
64 bytes from 155.239.255.250: icmp_seq=1 ttl=63 time=45.9 ms
64 bytes from 155.239.255.250: icmp_seq=2 ttl=63 time=52.5 ms
64 bytes from 155.239.255.250: icmp_seq=3 ttl=63 time=47.7 ms
64 bytes from 155.239.255.250: icmp_seq=4 ttl=63 time=200 ms
64 bytes from 155.239.255.250: icmp_seq=5 ttl=63 time=40.2 ms
64 bytes from 155.239.255.250: icmp_seq=6 ttl=63 time=74.7 ms
64 bytes from 155.239.255.250: icmp_seq=7 ttl=63 time=173 ms
64 bytes from 155.239.255.250: icmp_seq=8 ttl=63 time=352 ms
64 bytes from 155.239.255.250: icmp_seq=9 ttl=63 time=37.0 ms
64 bytes from 155.239.255.250: icmp_seq=10 ttl=63 time=42.0 ms
64 bytes from 155.239.255.250: icmp_seq=11 ttl=63 time=44.2 ms
64 bytes from 155.239.255.250: icmp_seq=12 ttl=63 time=483 ms
64 bytes from 155.239.255.250: icmp_seq=13 ttl=63 time=40.7 ms
64 bytes from 155.239.255.250: icmp_seq=14 ttl=63 time=69.6 ms
64 bytes from 155.239.255.250: icmp_seq=15 ttl=63 time=232 ms
64 bytes from 155.239.255.250: icmp_seq=16 ttl=63 time=46.4 ms
64 bytes from 155.239.255.250: icmp_seq=17 ttl=63 time=41.5 ms
64 bytes from 155.239.255.250: icmp_seq=18 ttl=63 time=105 ms
64 bytes from 155.239.255.250: icmp_seq=19 ttl=63 time=121 ms
64 bytes from 155.239.255.250: icmp_seq=20 ttl=63 time=183 ms
64 bytes from 155.239.255.250: icmp_seq=21 ttl=63 time=36.2 ms
64 bytes from 155.239.255.250: icmp_seq=22 ttl=63 time=43.0 ms
64 bytes from 155.239.255.250: icmp_seq=23 ttl=63 time=41.6 ms
64 bytes from 155.239.255.250: icmp_seq=24 ttl=63 time=210 ms
64 bytes from 155.239.255.250: icmp_seq=25 ttl=63 time=246 ms
64 bytes from 155.239.255.250: icmp_seq=26 ttl=63 time=48.7 ms
64 bytes from 155.239.255.250: icmp_seq=27 ttl=63 time=43.6 ms
64 bytes from 155.239.255.250: icmp_seq=28 ttl=63 time=42.5 ms
64 bytes from 155.239.255.250: icmp_seq=29 ttl=63 time=38.1 ms
64 bytes from 155.239.255.250: icmp_seq=30 ttl=63 time=45.6 ms
--- 155.239.255.250 ping statistics ---
30 packets transmitted, 30 received, 0% packet loss, time 29128ms
rtt min/avg/max/mdev = 36.268/107.774/483.705/106.961 msWho are you refering too??
- Joined
- Jun 2, 2015
- Messages
- 2,828
Heay Sparky862. Really sorry about the late reply. I'm not sure how we missed this thread.
Not sure if you know, but we actually launched a dedicated Afrihost Support Sub-Forum than you can check out and start threads on right here. Since your post our Network Team have identified a shaping classification issue as well as increased IPC capacity on our network. You shouldn't be experiencing the same issues since the middle of last week. How are things running for you at the moment?
Heay Sparky862. Really sorry about the late reply. I'm not sure how we missed this thread.
Since your post our Network Team have identified a shaping classification issue as well as increased IPC capacity on our network. You shouldn't be experiencing the same issues since the middle of last week. How are things running for you at the moment?
No changes at all. Still 30ms-50ms increase in latency and I can not even enjoy gaming anymore because of higher than usual latency. It has been 2 months now and I just given up on it now. Looking into other ISP that is also cheap and affordable. I did a test account with Crystal Web and everything was fine with normal latency.
I revert back to Afrihost (My ISP) and my lag is back to higher than usual and what it should be.
Where I use to get 56ms in South African Servers, I now get 86ms-120ms
Where I use to get 199ms in European Servers, I now get 250ms-350ms and to boot it, it is never stable. Sometimes spiking to 450ms and falling down to 220ms then back up to 350ms ect ect.
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- Jun 2, 2015
- Messages
- 2,828
Sorry to hear about your ongoing struggle here.
Please feel free to drop me a PM with your account info and we'll troubleshoot this together.Sorry to hear about your ongoing struggle here.
People are already on this issue and still ongoing for 2 months now ...... Still now fix. I mean, just close my account and re-open it without me having to pay extra for it. Is that not a thing you guys can do?? Make a new account for me as if I am a new customer, but I am not a new customer?? Get it??
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- Jun 2, 2015
- Messages
- 2,828
I'm sorry to hear you say that.
As it stands, the sentiment and feedback around performance on our network has definitely improved. Our network team have worked hard at identifying issues and performing necessary maintenance to improve in the last few weeks. We'll definitely have to see some tests results from you in order to determine the cause of your ongoing problems. I'm not sure what you mean by deleting your account and signing you up again? If the idea is that we prioritize new sign-ups, I can assure you that this is not the case at all. All accounts on our network are managed by the same AUP associated with them, regardless of when they were signed up. Looking forward to troubleshooting this with you more.
Please send me a PM with your account information.I'm sorry to hear you say that.
I'm not sure what you mean by deleting your account and signing you up again? If the idea is that we prioritize new sign-ups, I can assure you that this is not the case at all. All accounts on our network are managed by the same AUP associated with them, regardless of when they were signed up. Looking forward to troubleshooting this with you more.
Thing is, I have send over 10 speed tests with my Afrihost and Telkom Guest Account and I have also send over 20 trace routes. So at this point I am kind of fed up of just sending screenshots of this and that every day for two months now with no results.
I still have slow downloads which I never had and my latency still has 30ms-50ms hops in them.