Smaller ISPs have happier customers – Study

Mr Scratch

Expert Member
Joined
May 15, 2013
Messages
4,819
So this is MyBroadband reporting that BetaNews reported that Cable.co.uk reported that smaller ISPs have happier customers?
 

Chevron

Serial breaker of phones
Joined
Oct 2, 2007
Messages
25,900
Makes sense as the smaller ISPs actually care about every individual while the big guys don't.

The more of something you have, the less each one means.
 

deweyzeph

Executive Member
Joined
Apr 17, 2009
Messages
9,284
The problem is that small ISP's don't usually own or control the networks they're reselling access too and are completely at the mercy of their upstream providers.
 

maumau

Honorary Master
Joined
Aug 13, 2009
Messages
18,296
The problem is that small ISP's don't usually own or control the networks they're reselling access too and are completely at the mercy of their upstream providers.

Users accept network problems, it's when ISPs don't answer the phones, give ****ty support etc, that they get annoyed.
 
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