Smartcall have charged me with R9.99 for the pleasure of opening their WAP message. They are a bunch of crooks in my opinion. I have got customercare at vodacom to get them to stop the so called subscription. I have asked vodacom to credit the R9.99 to my account as I did not agree to the charge. They say their hands are tied and they will get smartcall to phone me. When I asked Vodacom to supply me with the agreeement I have with that smartcall can charge me this is their reply.
"It is not required by law for the agent (in this case Vodacom) to have a specific agreement with, or permission from, the customer, to bill and collect the money on behalf of the WASP.
Notwithstanding the above, the agreement concluded between each WASP and Vodacom provides that every WASP that utilises Vodacom's services to bill and collect monies for the WASPs' products/services, may only instruct Vodacom to bill and collect money for those products/services that have been specifically requested by customers."
Now I have asked Vodacom for this law as it does not make sense to me.
Does agency law actually allow this?
Anyway if you have been debited I would suggest emailing customercare at vodacom just include the following info to shortcut their procedures.
"* ID number
* One VAS (Value Added Service) currently active on specified cell number
* Address (Statement, Invoice or E-mail address)
* Current package or tariff plan
* VSP Account number (e.g B1234567/8)"
If enough people complain to Vodacom surely they will drop the agreement with smartcall as it won't be worth the hassle!