Sneaky WebAfrica

[Polemus]

WebAfrica allows you to seamlessly sign up for something online, but when it comes to cancellations you need to jump through a hoop.

One can no longer cancel a service online with them.

Sneaky WA ... it kinda leaves a bad taste.

haha... look at the conv. ... YEAH .. i know i can work on my people skills




Just some context, I signed up for the wrong package, and had to cancel the service and sign up for a new one... allthough it comes accross "rude and entitled" the lack of expression is evident in the replies below. I hoped, by adding "i can work on my people skills" initially in the post, people would realise that it was more light-hearted than it seemed.

I also did respond to them via email later on when i had access to mail, but the ticket is not yet resolved, so signing up for a new package is delayed.. hence me ranting about features that was removed.

UPDATE: tough crowd

 

[IOPS]

Have cancellations always been done via Live Chat?
Why not just do it via the proper method.

 

[Necropolis]

You don't need to be such a dick to the support person.

 

[Bighit]

You don't need to be such a dick to the support person.

What this man says.

 

[Soul Assassin]

What a entitled, rude person.

You're the type of person whose food gets spit on.

 

[xrapidx]

They probably don't know when "imidiately" is.

 

[Polemus]

they used to allow cancellations on the dashboard.. which has now been removed

 

[Polemus]

You don't need to be such a dick to the support person.

noted

 

[GoneWithTheWindows]

What a entitled, rude person.

You're the type of person whose food gets spit on.

We can only hope.

 

[Polemus]

They probably don't know when "imidiately" is.

RIP Spelling

 

[Polemus]

What a entitled, rude person.

You're the type of person whose food gets spit on.

As mentioned in OP, i can work on my people skills, i'm aware of it. ....

The post above highlights, that they removed cancellation functionality, making more difficult to cancel than sign up.

Yes, i am entitled to have the service cancelled, i am not entitled to cancel the way i previously was, thus me saying they are sneaky.

 

[Polemus]

We can only hope.

values lost?

 

[xrapidx]

Can't you find the multiquote button?

 

[Necropolis]

they used to allow cancellations on the dashboard.. which has now been removed

Is sending an email such a difficult task?

 

[Polemus]

Can't you find the multiquote button?

thx, never knew this existed

Is sending an email such a difficult task?

Not at all, but I was assisting a friend with no mail setup. and at the time he was connected to VPN, which did not allow me to access my webmail.

 

[Bighit]

How about apologizing to that support person?

 

[m0zy]

How about apologizing to that support person?

+1

 

[Polemus]

How about apologizing to that support person?

+1

The online support screen gives no indication who you spoke to.

 

[Zoopy]

Is it really such a big deal for support to handle cancellations via Live Chat? ISPs have been making it more difficult to cancel for years now. Remember that it wasn't so long ago that WA allowed you to cancel for the same month provided you did it before a certain date, and now it's a calendar month cancellation period.

 

[PatchTuesday]

Is it really such a big deal for support to handle cancellations via Live Chat? ISPs have been making it more difficult to cancel for years now. Remember that it wasn't so long ago that WA allowed you to cancel for the same month provided you did it before a certain date, and now it's a calendar month cancellation period.

If I were running a business that offered services,I'd take WA's approach too.
Simply having people cancel without any way to attain a reason for cancellation would be pretty bad.How do you fix something if you dont know its broken?
"your service sucks", okay Mr Customer,What part of my service sucks?What can I do to improve? All of this needs to be taken into account so that the business survives,because at the end of the day that's what it boils down to.

And the OP was pretty rude,BUT live chat could have arranged for the cancellations department to assist when they saw how agitated he was after suggesting that he follow correct procedure.That would be proper customer service