Sneaky WebAfrica

[wingnut771]

Is it really such a big deal for support to handle cancellations via Live Chat? ISPs have been making it more difficult to cancel for years now. Remember that it wasn't so long ago that WA allowed you to cancel for the same month provided you did it before a certain date, and now it's a calendar month cancellation period.

WA has always had a 30 day cancellation policy, well, at least the last time I used them, which was 7 years ago, so I don't know where you get that from. I still have the free 1gig account for testing.

There used to be a cancel button though, so disappointed about that one too.

 

[wingnut771]

If I were running a business that offered services,I'd take WA's approach too.
Simply having people cancel without any way to attain a reason for cancellation would be pretty bad.How do you fix something if you dont know its broken?
"your service sucks", okay Mr Customer,What part of my service sucks?What can I do to improve? All of this needs to be taken into account so that the business survives,because at the end of the day that's what it boils down to.

And the OP was pretty rude,BUT live chat could have arranged for the cancellations department to assist when they saw how agitated he was after suggesting that he follow correct procedure.That would be proper customer service

By removing a convenient feature is moving backwards IMO, rather allow one to add comments as to why, don't make customers jump through hoops.

 

[Zoopy]

If I were running a business that offered services,I'd take WA's approach too.
Simply having people cancel without any way to attain a reason for cancellation would be pretty bad.How do you fix something if you dont know its broken?
"your service sucks", okay Mr Customer,What part of my service sucks?What can I do to improve? All of this needs to be taken into account so that the business survives,because at the end of the day that's what it boils down to.

And the OP was pretty rude,BUT live chat could have arranged for the cancellations department to assist when they saw how agitated he was after suggesting that he follow correct procedure.That would be proper customer service

That's implying that WebAfrica is willing to change their service levels, which they've proven themselves not to be. Regardless, customer convenience is important. It's a schlep handling cancellations through email, especially given how bad WA's support channels tend to be.

WA has always had a 30 day cancellation policy, well, at least the last time I used them, which was 7 years ago, so I don't know where you get that from. I still have the free 1gig account for testing.

There used to be a cancel button though, so disappointed about that one too.

I'm relatively certain they used to let you cancel for the same month before the 20th. I remember Lycanthrope told me about it back when WA released their first uncapped products.

Can cancel with WebAfrica before the 20th of every month. Just saying.

webafrica you can cancel before the 20th, then it cancels the same month

 

[Ho3n3r]

Polemus the Polemic.

 

[Icemanbrfc]

If I were running a business that offered services,I'd take WA's approach too.
Simply having people cancel without any way to attain a reason for cancellation would be pretty bad.How do you fix something if you dont know its broken?
"your service sucks", okay Mr Customer,What part of my service sucks?What can I do to improve? All of this needs to be taken into account so that the business survives,because at the end of the day that's what it boils down to.

And the OP was pretty rude,BUT live chat could have arranged for the cancellations department to assist when they saw how agitated he was after suggesting that he follow correct procedure.That would be proper customer service

+1