Sometimes, it is good...HP!

[GreGorGy]

Look, I make no apologies for swearing by HP printers. Generally, it is the only printer I will recommend or buy. The only exception is CD-Printables, where I go for Canon.

So, one of my clients has this HP Notebook about 18 months old and the B key falls off. I call HP on Monday to find out where I can bring it to get the damn thing fixed. Quick search on serial shows that it is under extended on-site warranty. They ask me if I am comfortable installing new keyboard I say yes but won't have time this week.

No problem - they'll take care of it. Reported Monday at 10h00. Keyboard replaced on site and machine up and running by Tuesday 11h00

Well done HP!

 

[kilobits]

Look, I make no apologies for swearing by HP printers. Generally, it is the only printer I will recommend or buy. The only exception is CD-Printables, where I go for Canon.

So, one of my clients has this HP Notebook about 18 months old and the B key falls off. I call HP on Monday to find out where I can bring it to get the damn thing fixed. Quick search on serial shows that it is under extended on-site warranty. They ask me if I am comfortable installing new keyboard I say yes but won't have time this week.

No problem - they'll take care of it. Reported Monday at 10h00. Keyboard replaced on site and machine up and running by Tuesday 11h00

Well done HP!

Shjoe !

HP IS sometimes good... it is when Let-Me-Repair come anywhere near an HP (and an ever increasing number of other brands) that the wheels fall off. How ANY major PC brand can actually use LMR as their authorised repair centre is beyond comprehension.

 

[ToxicBunny]

The minute you don't have an NBD onsite warranty, then they all fall down massively.

 

[kilobits]

The minute you don't have an NBD onsite warranty, then they all fall down massively.

Even WITH NBD onsite warranty... there is a fair chance of a week or so delay... depending on what has to be ordered and fetched from overseas.

 

[francoislr]

Sitting at LMR now. As far as I know they only do out of warranty HP repairs now. Redington or someone does the in Warranty thing...just asked the check in girl. The big printers they do in warranty. Ag, I am more confused now.

 

[kilobits]

Sitting at LMR now. As far as I know they only do out of warranty HP repairs now. Redington or someone does the in Warranty thing...just asked the check in girl. The big printers they do in warranty. Ag, I am more confused now.

THAT would be some consolation. I have had family with in warranty laptops referred to LMR by the retailer... as well as an Asus (or was it a Samsung, cannot remember) laptop in warranty too.

If LMR could be removed from ALL repairs... it would really be a good thing!

 

[Messugga]

Dell beats HP with regards to service, I find. They let us down with some expensive server suffering from hardware failure and really didn't want to go the extra mile. With Dell, my work laptop's fan failed. Logged a call at 15:00 or so and the next morning, 8:00, they were at my office with a complete new motherboard assembly, fan included. Swapped out within 10 minutes, keeping only the memory, optical drive and hard drive, and that was that.

 

[J0n0]

Look, I make no apologies for swearing by HP printers. Generally, it is the only printer I will recommend or buy. The only exception is CD-Printables, where I go for Canon.

So, one of my clients has this HP Notebook about 18 months old and the B key falls off. I call HP on Monday to find out where I can bring it to get the damn thing fixed. Quick search on serial shows that it is under extended on-site warranty. They ask me if I am comfortable installing new keyboard I say yes but won't have time this week.

No problem - they'll take care of it. Reported Monday at 10h00. Keyboard replaced on site and machine up and running by Tuesday 11h00

Well done HP!

That relies entirely on the contractor in your area, so you should thank the guy/company that attended to your support call. HP themselves is still on the bottom of my liked companies.

 

[fonoi]

Dell beats HP with regards to service, I find. They let us down with some expensive server suffering from hardware failure and really didn't want to go the extra mile. With Dell, my work laptop's fan failed. Logged a call at 15:00 or so and the next morning, 8:00, they were at my office with a complete new motherboard assembly, fan included. Swapped out within 10 minutes, keeping only the memory, optical drive and hard drive, and that was that.

Dell have awesome service, I was once delivered a tape drive at 8pm as a warranty replacment when my company's failed a few hours earlier.

 

[lotus123]

Took a new (2 month old) laptop to LMR for a DVD drive replacement a couple of weeks ago. What a circus that turned into! Let's just say that a lot of threatening still didn't change the fact that it took 10 days to do what amounts to a part swap-out.

What amazes me is that HP seems to think that in today's mobile world, 2 weeks is an acceptable time to be without your laptop. In future I won't buy anything that can't offer a walk-in repair centre.

Two observations on LMR:
1. A few very angry customers all asking the same question at the collection counter - "what do I have to do to get my device back?"
2. No contact details for the company anywhere, beyond the call centre. If you want to speak to someone in authority - forget it. They're hiding away in anonymity.

 

[WireFree]

I can also recommend Dell for their excellent after sales service. I have 3-year NBD for notebooks and 3-year 4-hour mission critical on servers. The longest time it took to replace a faulty power supply on a server was 3.5 hours. My only issue with Dell is that the local distributor brings the servers in with a 3 year NBD warranty and it is a mission to get the warranties on this stock upgraded to 4-hour mission critical.

Does anyone have any good/bad comments or experiences with IBM server hardware?

Oh, and HP printers are the best.

WireFree