HapticSimian
Honorary Master
So, my year-old Sony component setup conked out on its HDMI functionality on the 3rd of December. Into the car, and off to Makro where I bought the setup... Now, Strubens Valley Makro and I come a long way - I've spent an inordinate amount of money there over the years. As such, the manager was more than happy for me to take a credit at purchase price, and pay in the difference on a new component setup.
Very chuffed, I saunter over to the electronics' section, only to end up being utterly bemused and befuddled 5 minutes later. You see, I bought my Sony setup with very specific requirements in mind - HDMI repeating, bookshelf speakers, etc. But oh, my... my system's no longer being stocked & all Makro now have are these f'ng HUGE systems that I don't have room for...
So, I thank the manager for being willing to exchange, but resign myself to having my current system repaired as the others are just impractically massive. I find out from them that Powercare are the licensed Sony repair agents, so off to Midrand the next morning...
Long story short: After various instances of being given the wrong information, Powercare ordering the wrong parts and heaven knows what else, I finally lose my cool this past Monday. I phoned up Sony SA, letting rip from a dizzying height as to the ineptitude of their repair partners. I get excuses & placations, none of which satisfy me, so my tirade continues. Finally the chick on the other end says I should check the Sony SA website to see which current systems will fill my needs. I have a looky & spot my current setup on their site not once, but twice - bundled with an HDMI DVD player and without. "No, we don't bring those in any more." "Fine", I say, "then give me the DDW5500, and I'm not willing to pay extra!!!111!11!!!eleventy!!oneone!!!"
And, they do... :twisted:
So, now I've got to rearrange my entire flat to make things fit, basically swinging my living room through 90 degrees. But I couldn't NOT take it - it's a R7k system where I paid R3.5k for my original setup! I'm going to end up with the masonry equivalent of a Lenz CITI - one times audio system with a car attached - but hey, it didn't cost me anything extra!
Bottom line: Mastercare, you suck big sweaty donkey balls. Sony SA, you've got a customer for life! See you in 3 days once I've moved everything... :erm:
Very chuffed, I saunter over to the electronics' section, only to end up being utterly bemused and befuddled 5 minutes later. You see, I bought my Sony setup with very specific requirements in mind - HDMI repeating, bookshelf speakers, etc. But oh, my... my system's no longer being stocked & all Makro now have are these f'ng HUGE systems that I don't have room for...
So, I thank the manager for being willing to exchange, but resign myself to having my current system repaired as the others are just impractically massive. I find out from them that Powercare are the licensed Sony repair agents, so off to Midrand the next morning...
Long story short: After various instances of being given the wrong information, Powercare ordering the wrong parts and heaven knows what else, I finally lose my cool this past Monday. I phoned up Sony SA, letting rip from a dizzying height as to the ineptitude of their repair partners. I get excuses & placations, none of which satisfy me, so my tirade continues. Finally the chick on the other end says I should check the Sony SA website to see which current systems will fill my needs. I have a looky & spot my current setup on their site not once, but twice - bundled with an HDMI DVD player and without. "No, we don't bring those in any more." "Fine", I say, "then give me the DDW5500, and I'm not willing to pay extra!!!111!11!!!eleventy!!oneone!!!"
And, they do... :twisted:
So, now I've got to rearrange my entire flat to make things fit, basically swinging my living room through 90 degrees. But I couldn't NOT take it - it's a R7k system where I paid R3.5k for my original setup! I'm going to end up with the masonry equivalent of a Lenz CITI - one times audio system with a car attached - but hey, it didn't cost me anything extra!
Bottom line: Mastercare, you suck big sweaty donkey balls. Sony SA, you've got a customer for life! See you in 3 days once I've moved everything... :erm:
