Speed Issues all ISP's

HowTo

HowTo

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Good morning

See attached Picture from modem.
DLINK.jpg

It seems from Monday morning when my line went down for some unknown reason my download speeds are effected.:(
Axxess told me my ADSL part is down and not phone line. Last night when starting router up to see id ADSL is ok.
Telkom acknowledge that ADSL was down.

I'm on a 4Mbps line can only download at +/-100KB/s it should be 350KB/s plus.
I tried with WebAfrica and Axxess Business Uncapped. Both achive the same download speeds.

Any suggestion.
 
run a tracert to a website if the 2nd hope is 50ms + it could be your exchange is congested then pretty much nothing you can do
 
Boom3laar said:
run a tracert to a website if the 2nd hope is 50ms + it could be your exchange is congested then pretty much nothing you can do
Click to expand...

No +/- 13ms. Speed was not effected after upgrade. Week later it ease effected.
 
I am also having line issues at home rendering my line almost unusable, so i'm using my connection at work..

thought it was amusing to highlight the difference (what lines are capable of).

But thanks for calling me a dick stranger over the internet, your anonymous words are of value to me.
 
No problem.
Why don't you go mention your amazing line speeds to the rest of mybb so we can all think you're amazing.

If you can't acknowledge you were being a dick then I don't feel the need to continue this debate.
Obviously you know first hand what it feels like to suffer from a bad line for weeks on end?
 
There is no debate,

I tried to dabble in some humor and you decided it was a good idea to lash out (thanks mr Internet her0)...i understand... i have those days when i cant laugh at anything as well.

I only hope you day lightens up!

good luck!

anyway..back on topic...
 
Last edited:
Your line stats look good. There shouldn't be any issues with the copper itself. All signs point to congestion, unless there are issues on your own in-house network (windows updates, torrents being seeded unknowingly, your WiFi access details being stolen/hacked and abused, etc).

It's also possible your line was moved within the Telkom exchange from one DSLAM to another DSLAM that is more congested. It could also be that your area is being upgraded to cater for MSANs, and this might be an interim measure while upgrades are put in place.

Ask Telkom or your ISP (if your line was migrated) to do a port reset. It might solve the problem if it is related to your port / speed profile.
 
Last edited:
Saajid said:
Your line stats look good. There shouldn't be any issues with the copper itself. All signs point to congestion, unless there are issues on your own in-house network (windows updates, torrents being seeded unknowingly, your WiFi access details being stolen/hacked and abused, etc).

It's also possible your line was moved within the Telkom exchange from one DSLAM to another DSLAM that is more congested. It could also be that your area is being upgraded to cater for MSANs, and this might be an interim measure while upgrades are put in place.

Ask Telkom or your ISP (if your line was migrated) to do a port reset. It might solve the problem if it is related to your port / speed profile.
Click to expand...

The exchange was upgraded last week Monday.
Speeds after the uprade where above what I have seen from my previous congested exchange.
Yesterday my ADSL line went of for some unknown reason. Since monday morning my line is crawling.
No I try to find out were the problem lies.
Tested with two different ISp's they both download at the same speed. As said +/-100KB/s not right.
Who ease at fault.
 
Confused, spoke to Telkom and they cant reset port without me being at the ADSL modem?

I have read from various posts, it is not required. Is this old school.

Anyone for comment?
 
HowTo said:
Confused, spoke to Telkom and they cant reset port without me being at the ADSL modem?

I have read from various posts, it is not required. Is this old school.

Anyone for comment?
Click to expand...

I think it can be reset without your presence, but based on past experience, the Telkom call center staff prefer to do it while you're at the modem, so that they can confirm the changes and can troubleshoot any other issues should they arise. Sometimes they first ask you to unplug your phone line from the modem, then they reset the port, and then they ask you to plug it back in. I'm not sure why, but that's the experience I've had years ago.

Since then, I've migrated my line to Afrihost, and I now do port resets myself, through the ClientZone or the Android app. I don't disconnect my line, and most of the time the port reset resolves issues.
 
I bought another ADSL modem, TP-Link TD-8980, for testing.


Fairly new D-LINK DSL-2750U Telkom brand replaced my Netgear one also Telkom brand.
When I bought the unit I also saw slow downs happening with the D-Link. I also read on my myBB forum about this.
It had the latest firmware installed. Tested last night speed was full ball again. Did not request a port reset from Telkom.

I will be testing the TP-Link modem as I go along.
 
Last edited:
i had the same issue about a month ago, also low ping but speeds were stuffed after over a month of fighting with them they eventually moved my port and speeds where back to normal but it is exchange congestion that i can tell you for sure,
 
@Boom3laar
This was before the upgrade.
HTML: 
racing route to goggle.co.za [85.25.146.60]
over a maximum of 30 hops:

  1    <1 ms    48 ms    <1 ms  10.0.0.2
  2    42 ms    39 ms    36 ms  196.210.155.1
  3    86 ms    66 ms    57 ms  196.38.73.213
  4   206 ms   280 ms   308 ms  196.38.73.9
  5    82 ms    58 ms    46 ms  168.209.1.163
  6   217 ms   234 ms   246 ms  168.209.201.73
  7     *      641 ms   778 ms  168.209.246.1
  8     *      298 ms   324 ms  149.6.148.129
  9   437 ms   363 ms   277 ms  130.117.49.85
 10   209 ms   210 ms   221 ms  154.54.73.109
 11   214 ms   233 ms   232 ms  130.117.50.94
 12   260 ms   226 ms   233 ms  154.54.62.222
 13   230 ms   239 ms   250 ms  154.54.74.246
 14   306 ms   274 ms   250 ms  149.11.26.18
 15   283 ms   289 ms   285 ms  217.118.23.140
 16   218 ms   224 ms   234 ms  85.25.146.60

Trace complete.
TelkomZA also reported some network issue in this area, don't know if this was resolved.
But exchange was upraded to a MASM.
 
@HowTo

Can you connect adsl2+ ?

cause when i was on the old port with those problems i could only use adsl_gmt,
 
@Boom3laar

Both the DLink and TP-Link report that i'm connected to ADSL2+.
Never looked before. I noticed this after the upgrade.
Also did not do a port reset via Telkom.
Yesterday afternoon speed was fine again.
Switched over to my TP-Link modem, give this one a try.
TelkomZA escalated this to Telkom network gys.
I have read on myBB forum that DLink DSL-2750U had slow downs a while back.
I noticed this just when I bought this. But then I had the exchange problem congested.
Then you start doubting yourself.
 
If I were you I'd keep using the Telkom issue Netgear router. That one seems to have the best compatibility to the equipment in the exchange.
 
@ Howto,

I also use the 2750u and to be honest i average 3.5mbps on 4 meg line anytime of the day on mine so i guess im the lucky few
 
@Boom3laar
Boom3laar said:
@ Howto,

I also use the 2750u and to be honest i average 3.5mbps on 4 meg line anytime of the day on mine so i guess im the lucky few
Click to expand...
Mine seems fine currently. Vary between 3.25 to 3.5Mbps all day. But when it goes wrong that is when I have problem.
Last Monday my speed test where all above +/- 3.xxMbps.
But downloading was only +/-100kbps. this is why I made the post.
Monday afternoon I was back in bussiness downloading at +/-400KBps. There is a big diffrence 100 to 400KB/s. This is why I switched over to the new TP-Link modem.
 
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