Stay away from MWEB

[Nerfherder]

*Snip*

I'm fed up with them but don't know how else to go with as I have feeling this is a issue on MWEB side and I feel I'll run into the same problems with another ISP.

Ok but you are saying that you think its an Mweb problem but expect the same from another ISP ?

So then its not really their problem though ?

Look - I also left Mweb for similar issues but I did actually find out that it was a Vumatel issue.
So I suggest doing the same, see what other fiber companies operate in your area and just sign up for a new line. Its most likely a contention issue.
I signed up for a new line with Openserv/Afrihost and it was up and running in 3 days.
I canceled the Mweb/Vuma line and didn't even have to pay cancelation fee.

So in the end it wasn't Mwebs fault - but they were also not clever enough to do anything about it.

 

[NarrowBandFtw]

Haha... Digging up a news article from almost 11 years ago before they did a huge network overhaul. Bought themselves back from MTN and flourished.

I have never ever had any issue with their service in the last 10 years I have been with them on all the services they have offered.

Haha... skipping past my actual experience documented in a thread from the end of 2023 to ignore the fact that they have very real problems to this day still

 

[IamNoone]

Haha... skipping past my actual experience documented in a thread from the end of 2023 to ignore the fact that they have very real problems to this day still

Most people will beg to differ. Your issue is unique and more related to Openserves rules and their scheduling issues. Not related to the network issue in the News 24 article from 11 years ago. The main cause of your issue is related to the line transfer which Afrihost has no control over.

The reps here did try to help you and explained what happened with the migration from a voice line to a naked DSL line. Once again Openserves processes. I understand that your contact is Afrihost and I do see that they did try and assist you until you decided to cancel.

Anywho, schit happens, a lot of people are made by accident. No company has a perfect "no issue" track record.

 

[NarrowBandFtw]

Most people will beg to differ. Your issue is unique and more related to Openserves rules and their scheduling issues. Not related to the network issue in the News 24 article from 11 years ago. The main cause of your issue is related to the line transfer which Afrihost has no control over.

The reps here did try to help you and explained what happened with the migration from a voice line to a naked DSL line. Once again Openserves processes. I understand that your contact is Afrihost and I do see that they did try and assist you until you decided to cancel.

Anywho, schit happens, a lot of people are made by accident. No company has a perfect "no issue" track record.

Afrihost support going silent for multiple days and even weeks on end without even acknowledging receipt of a support query is "unique and more related to Openserve"?

sure bud, pull the other one

they didn't lift a finger until I chased them and even then there was multiple days of non-responses in between; a quick scan of Afrihost threads right here on MyBB will quickly demonstrate this was not some isolated incident

great if you're happy with them, but I would never recommend them to anyone, in fact I will continue to warn people against them