Stay away from MWEB

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KatieKim

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I've been having internet speed problems since December that I can't get sorted out. I used to be getting 1-2mbps most of the month. I replaced my router, my wireless adapter, I'm currently got the pc attached to the router via an Ethernet. It is an older one but it should handle my 100mb line. I now get on average 20mbps before and after I installed the Ethernet.

I phoned MWEB tonight to complain and had the phone put down on me. This isn't the first time this happened, the first time I was trying to report an actual outage, not complain to MWEB about their speeds. (I have a feeling it was the same guy). Before he decided to cut the call he had me test the line with fast.com and it showed 95mbps download speed. I did a google search and this is basically a con, it isn't an accurate test and MWEB could very well be prioritizing traffic to the site to inflate the number. Other dealing (reporting more outages) with the call center hasn't left me enamered with their capabilities.

I'm fed up with them but don't know how else to go with as I have feeling this is a issue on MWEB side and I feel I'll run into the same problems with another ISP.
 
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Just to confirm you aren’t maybe confusing Mbps and MB/s?

How are you measuring this?

There’s no con if you are seeing 95 Mbps on fast.com as you’ll almost never get an exact 100, not even on Ethernet if you plugged everything else out and turned off the WiFi.

You could also use speed.cloudflare.com if you wanted a more detailed/longer test. But again, don’t expect to see an exact 100.

On my 300Mbps line right now over WiFi with other stuff connected I get 230Mbps which I consider quite reasonable.

If you are seeing 20MB/s on your browser’s download window that’s actually more than you should be getting on a 100Mbps line.
 
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SauRoNZA said:
Just to confirm you aren’t maybe confusing Mbps and MB/s?

How are you measuring this?

There’s no con if you are seeing 95 Mbps on fast.com as you’ll almost never get an exact 100, not even on Ethernet if you plugged everything else out and turned off the WiFi.

You could also use speed.cloudflare.com if you wanted a more detailed/longer test. But again, don’t expect to see an exact 100.

On my 300Mbps line right now over WiFi with other stuff connected I get 230Mbps which I consider quite reasonable.

If you are seeing 20MB/s on your browser’s download window that’s actually more than you should be getting on a 100Mbps line.
Click to expand...
That is what I get on my 100mbps line when I sail the high seas, 10-20MB/s.

Maybe I should complain too... Though I never have and never will use Mweb, even if it was free.
 
Okay. What are you downloading that’s giving you the low speed?

I know the MS store on windows offers kak slow download speeds, so that’s terrible.
 
SauRoNZA said:
Just to confirm you aren’t maybe confusing Mbps and MB/s?

How are you measuring this?

There’s no con if you are seeing 95 Mbps on fast.com as you’ll almost never get an exact 100, not even on Ethernet if you plugged everything else out and turned off the WiFi.

You could also use speed.cloudflare.com if you wanted a more detailed/longer test. But again, don’t expect to see an exact 100.

On my 300Mbps line right now over WiFi with other stuff connected I get 230Mbps which I consider quite reasonable.

If you are seeing 20MB/s on your browser’s download window that’s actually more than you should be getting on a 100Mbps line.
Click to expand...
It is Mbps, it was a miss type, I didn't check my post before posting. I'm not expecting a 100% download speed on my line but I'd hope for over 50%. I don't think it is acceptable to getting an average of 20% of the speed I'm paying for and that is over the month. Today at lunchtime, we had 5mbps, it isn't unusual to see such low dips.

ADrunkTeddyBear said:
Okay. What are you downloading that’s giving you the low speed?

I know the MS store on windows offers kak slow download speeds, so that’s terrible.
Click to expand...
I'm not downloading anything. The speed tests are done when nobody else is using another device, nor do I even keep another page open on my browser. I can see by just general surfing how bad the speed is, loading Twitter/X is close to impossible.
 
KatieKim said:
I'm fed up with them but don't know how else to go with as I have feeling this is a issue on MWEB side and I feel I'll run into the same problems with another ISP.
Click to expand...
Even if your line with MWEB was running at 100% you should still cancel.

Sign up with CISP or Afrihost. If it turns out to be your line and not that crappy ISP you will at least get support to fix it.
 
KatieKim said:
It is Mbps, it was a miss type, I didn't check my post before posting. I'm not expecting a 100% download speed on my line but I'd hope for over 50%. I don't think it is acceptable to getting an average of 20% of the speed I'm paying for and that is over the month. Today at lunchtime, we had 5mbps, it isn't unusual to see such low dips.


I'm not downloading anything. The speed tests are done when nobody else is using another device, nor do I even keep another page open on my browser. I can see by just general surfing how bad the speed is, loading Twitter/X is close to impossible.
Click to expand...
Try running a ping plotter to twitter, cloudflare, google etc etc. find out if you are getting packet loss or not.

If MWEB still can’t sort out your problem. Then I suggest you cancelling your service with them and migrating to Afrihost or CISP
 
SauRoNZA said:
There’s no con if you are seeing 95 Mbps on fast.com as you’ll almost never get an exact 100, not even on Ethernet if you plugged everything else out and turned off the WiFi
Click to expand...
getting 78 Mbps on my 75 Mbps line with multiple devices connected concurrently :cool:

which is not to say your statement is false, just that one can in fact exceed the rated speed with a proper service provider
 
What I don't understand if you not getting what you paid for and not getting service, why don;t you just move to another ISP?

And yes I have a 200/100 line with RSAWEB and this was speed test just now and there are Wife tv on Netflix. Daughter on Disney and son on pc on YouTube while I did the test.
1745429299096.png
 
ADrunkTeddyBear said:
Afrinatic and Afrigirl have always sorted out my problems within a few hours
Click to expand...
you must be one of the lucky few, I very nearly made the mistake of giving them another chance after finally cutting the cord from WebAfrica ... thank goodness it didn't work out:

Afrihost pure DSL order vanished like morning mist

fml, after many a frustrated encounter with my current ISP (WA, *spits*) I decided to change, but off to a poor start sadly :cautious: sequence of events: signed up for a Pure DSL package with Afrihost via https://www.afrihost.com/dsl/ at the end of the process it wants you to register an...
mybroadband.co.za mybroadband.co.za

and let's not forget "the big Gian lie" where there was lots of network issues and lots of denial by Afrihost only to result in a CEO apology in the end:
 
NarrowBandFtw said:
getting 78 Mbps on my 75 Mbps line with multiple devices connected concurrently :cool:

which is not to say your statement is false, just that one can in fact exceed the rated speed with a proper service provider
Click to expand...

Yeah mine also occasionally peaks over, I just mean the expectation shouldn’t be to hit it exactly by default.

Also tend to see it go over much more often on line speeds under 100 so I guess they are somewhat overprovisioned.
 
NarrowBandFtw said:
you must be one of the lucky few, I very nearly made the mistake of giving them another chance after finally cutting the cord from WebAfrica ... thank goodness it didn't work out:

Afrihost pure DSL order vanished like morning mist

fml, after many a frustrated encounter with my current ISP (WA, *spits*) I decided to change, but off to a poor start sadly :cautious: sequence of events: signed up for a Pure DSL package with Afrihost via https://www.afrihost.com/dsl/ at the end of the process it wants you to register an...
mybroadband.co.za mybroadband.co.za

and let's not forget "the big Gian lie" where there was lots of network issues and lots of denial by Afrihost only to result in a CEO apology in the end:
Click to expand...
Haha... Digging up a news article from almost 11 years ago before they did a huge network overhaul. Bought themselves back from MTN and flourished.

I have never ever had any issue with their service in the last 10 years I have been with them on all the services they have offered.
 
IamNoone said:
Haha... Digging up a news article from almost 11 years ago before they did a huge network overhaul. Bought themselves back from MTN and flourished.

I have never ever had any issue with their service in the last 10 years I have been with them on all the services they have offered.
Click to expand...

Yup Afrihost is great.

The one time I had downtime the only reason I knew about it was an SMS from them while I was at the office.
 
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