Steelseries issue

It was a good deal but guess what, My headset still haven't arrived. they are testing it and man I'm thinking of going elsewhere and when I get new ones sell them. What a bunch of noobs support was looking good but from where I am now it's not that good.
 
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Apologies for the bump, having an issue with my 7H headset. Sound wont come out of the right side anymore.. bought it a year ago.

Which route do I take now?
 
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