Diplos
Senior Member
Steven White may be in charge of ADSL at Telkom but they really should consider getting someone with a little more tact to be their spokesperson.
When he says something like "The service is not designed to offer bandwidth intensive communications such as peer-to-peer applications (e.g. fasttrack, gnutella, napster, kazaa, e-donkey etc.) for downloads, which incidentally are the applications used by most of people who are complaining about the service," (source www.telkomsa.co.za) it means one of two things: either (as another poster has pointed out) they monitor ADSL users and have come to that conclusion, or he's manufacturing 'facts'.
The reality is that, although I have a peer-to-peer application, it is virtually useless with their 'shaping' and so I have given up on it, but I am still dissatisfied.
We were all aware of the 3G cap when we signed up, but I for one was not aware of the bandwidth shaping. I don't see how Telkom should be allowed to do this - how you decide to use your bandwidth is your problem. So whether you download multiple Linux distributions using ftp or whether you download movies using a p2p what difference should it make? What right does Telkom have to prescribe how you use your bandwidth - we pay for it damnit!
I haven't been capped yet, but iternational bandwidth has been pathetic the last few days, so is the shaping helping in any way??
Dear Steven also says that the cap is acceptable to most people, and for those who don't find it acceptable, ADSL probably isn't the correct solution. Well Stevie boy, ADSL is unfortunately THE ONLY CHOICE I have - previously my phone bill was in excess of R2500/pm as most of my work is during peak hours. What would you have me do, get multiple types of internet connection, one for work, one for play, etc?? And, Steven, why is it that Telkom's user stats often differ from users' own monitoring figures or their ISP's figures? Perhaps in the interests of transparency you could tell us exactly how you do your calculations - I phoned Mweb the other day to find out when our stats would be available and it seems that between your two institutions you can't find your way out of a paper bag.
Then we have Telkom telling RPM that we are a dissatisfied minority. Steven, have you ever heard of a statistical sample. This forum has close to 400 registered users - find out what percentage of them is unhappy and then relate that back to entire ADSL user base before just dismissing us as a minority - we are merely the only ones who have spoken out - believe me there are many more who haven't spoken yet.
Some suggestions:
1. Exclude local bandwidth from the cap - this is logical, sensible and I can't think why you wouldn't do this other than you are a bunch of monopolistic tossers (no offence)
2. Take your bandwidth shaping policy and file it under 'C' for 'Customer Service' that way it will never see the light of day. I don't need a nanny, do you?
3. Make your money while you can - remember how you screwed us with your tariff increases? You put them as high as ICASA allowed within the bounds of CPIX - then we found out that CPIX had also been f-ed up and should have been lower. Did you guys lower your tariffs? Did you offer to pay us back the overpayment? I'll remember the feeling when one day we get some competition and I'm storming the Bastille with my pitchfork, ready to perforate your arse.
When he says something like "The service is not designed to offer bandwidth intensive communications such as peer-to-peer applications (e.g. fasttrack, gnutella, napster, kazaa, e-donkey etc.) for downloads, which incidentally are the applications used by most of people who are complaining about the service," (source www.telkomsa.co.za) it means one of two things: either (as another poster has pointed out) they monitor ADSL users and have come to that conclusion, or he's manufacturing 'facts'.
The reality is that, although I have a peer-to-peer application, it is virtually useless with their 'shaping' and so I have given up on it, but I am still dissatisfied.
We were all aware of the 3G cap when we signed up, but I for one was not aware of the bandwidth shaping. I don't see how Telkom should be allowed to do this - how you decide to use your bandwidth is your problem. So whether you download multiple Linux distributions using ftp or whether you download movies using a p2p what difference should it make? What right does Telkom have to prescribe how you use your bandwidth - we pay for it damnit!
I haven't been capped yet, but iternational bandwidth has been pathetic the last few days, so is the shaping helping in any way??
Dear Steven also says that the cap is acceptable to most people, and for those who don't find it acceptable, ADSL probably isn't the correct solution. Well Stevie boy, ADSL is unfortunately THE ONLY CHOICE I have - previously my phone bill was in excess of R2500/pm as most of my work is during peak hours. What would you have me do, get multiple types of internet connection, one for work, one for play, etc?? And, Steven, why is it that Telkom's user stats often differ from users' own monitoring figures or their ISP's figures? Perhaps in the interests of transparency you could tell us exactly how you do your calculations - I phoned Mweb the other day to find out when our stats would be available and it seems that between your two institutions you can't find your way out of a paper bag.
Then we have Telkom telling RPM that we are a dissatisfied minority. Steven, have you ever heard of a statistical sample. This forum has close to 400 registered users - find out what percentage of them is unhappy and then relate that back to entire ADSL user base before just dismissing us as a minority - we are merely the only ones who have spoken out - believe me there are many more who haven't spoken yet.
Some suggestions:
1. Exclude local bandwidth from the cap - this is logical, sensible and I can't think why you wouldn't do this other than you are a bunch of monopolistic tossers (no offence)
2. Take your bandwidth shaping policy and file it under 'C' for 'Customer Service' that way it will never see the light of day. I don't need a nanny, do you?
3. Make your money while you can - remember how you screwed us with your tariff increases? You put them as high as ICASA allowed within the bounds of CPIX - then we found out that CPIX had also been f-ed up and should have been lower. Did you guys lower your tariffs? Did you offer to pay us back the overpayment? I'll remember the feeling when one day we get some competition and I'm storming the Bastille with my pitchfork, ready to perforate your arse.
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Luckily the media and other organizations are less antagonistic of user representation, and our case will be heard!