Still getting billed for a contract cancelled end october..

[efons]

Useless bunch of idiots.. have spend over 3 hours sorting a cancellation out and still getting billed..

 

[Dark Agent]

Useless bunch of idiots.. have spend over 3 hours sorting a cancellation out and still getting billed..

Same here, Plus they charge reconnection fees but the contract cancelled 3 months ago. I put a dispute 3 weeks ago and still waiting for a response.

 

[hcpeer]

Same here. Cancelled in November and still getting billed. Agent at store gave me a confirmation fax saying it has been sent to the cancellations department and will take a week to sort out!

 

[Telkom]

Hi efons, Dark Agent, hcpeer

May you kindly send us a PM with your ID number/ affected number and contact number so that we can assist.

Regards
Telkom Mobile

 

[hcpeer]

Hi Telkom Mobile

PM Sent

Await response.

 

[Telkom]

Hi Telkom Mobile

PM Sent

Await response.

Hi

Your query is attended to and feedback will follow. Case 7250816

 

[hcpeer]

Thanx

 

[Hosehead]

I cancelled a Telkom landline in writing last August for September and they continued billing right through November despite a dispute logged in September and then in october they set their legal team loose despite notes on their own system and proof of disconnection request sent by their own agents. Now they reversed the bill but only to October and only a partial amount.
Someone needs to take a broom out somewhere and sweep a whole lot of Darwin Mistakes into the gutter

 

[hcpeer]

Finally my one contract has been cancelled. Still no joy with the other.

 

[hcpeer]

Any advice on getting the charges reversed? I was billed for November, December and January. Three months after my contracts were meant to be cancelled.