Storm2 9520 ongoing screen issues - RIM recall in US

I have been having problems with my Storm 2 as well. The screen issues are progressively getting worse. I have seen the official trade partner notice about the recall and so know what they are supposed to do, but now the rules have changed slightly saying that you have to go back to the shop you got the phone from. My Vodashop (Eastgate) dont appear to be very helpful in this regard - claiming that they don't have stock yet of the "fixed" Storm 2. Has anyone else out there had the same response? My experience with Vodashops is that the less work/paperwork/admin they have to do the better!!! Any advice from others on this will be helpful.

Some of the items in the trade partner notice include:

Software/Firmware upgrades – Please DO NOT perform software/firmware upgrades on the BlackBerry Storm 2, as it will not resolve all issues and will result in the customer returning to the store for further assistance.

If the customer does not want to wait for the new stock to arrive, please offer them an alternative BlackBerry smartphone, e.g. the BlackBerry 9700 Bold 2.

The customer returns the BlackBerry Storm 2 device, preferably in its original packaging; however, due to the circumstances it is not compulsory for the customer to return the device and charger in the box and original packaging before receiving a replacement/alternative device.
 
Last edited:
craig_fza said:
I have been having problems with my Storm 2 as well. The screen issues are progressively getting worse. I have seen the official trade partner notice about the recall and so know what they are supposed to do, but now the rules have changed slightly saying that you have to go back to the shop you got the phone from. My Vodashop (Eastgate) dont appear to be very helpful in this regard - claiming that they don't have stock yet of the "fixed" Storm 2. Has anyone else out there had the same response? My experience with Vodashops is that the less work/paperwork/admin they have to do the better!!! Any advice from others on this will be helpful.

Some of the items in the trade partner notice include:

Software/Firmware upgrades – Please DO NOT perform software/firmware upgrades on the BlackBerry Storm 2, as it will not resolve all issues and will result in the customer returning to the store for further assistance.

If the customer does not want to wait for the new stock to arrive, please offer them an alternative BlackBerry smartphone, e.g. the BlackBerry 9700 Bold 2.

The customer returns the BlackBerry Storm 2 device, preferably in its original packaging; however, due to the circumstances it is not compulsory for the customer to return the device and charger in the box and original packaging before receiving a replacement/alternative device.
Click to expand...

According to the stock update dated 19.03.10, the 9520 is available to order from Vodacom. The 9700 however is not as there is a back order untill end March. Also note that they need to offer you an alternative make as well as model of an equal or lesser cost. This means (and it would be silly to do so imo) that you could at least have the option of looking at other handsets they might have in stock.

Also note that you can do an OBF (out of box failure) swop out at any branch of your choosing. It does NOT have to be the store you got your handset from. The OBF warantee is a NOT given to you by the store but rather by Vodacom/Manufacturer.

All the normal OBF rules apply with the 9520 except for that it doesnt have to be within the normal 7 days, nor do you have to return all accessories, packaging etc in its original condition.


Good luck!
 
I think / hoped the problem is solved. Played the whole night with the phone and all seems fine. You can "feel" the difference in the screen.
 
Wow... after my mate told me about this recall my phone started packing up... it worked fine yesterday but now that I know it's not suppose to hang for 3 seconds etc it's annoying me... Also something that just started tnt... I will go to dial mode... then none of the numbers except 0 works... WTF... also when I press end call it sometimes doesn't work...

MTN will get a mouth full tom if they don't treat this with the urgency than international providers are...
 
So go to the shop and tell them you are looking at the Storm 2 and ask if they have stock. If they say yes then replace
 
Went to MTN yesterday and they said they knew nothing... I then went on to show that Vodacom are replacing them for their clients and I also even went as far as to show them that RIM is recalling them internationally... their respnse...

"We don't know anything about the recall sir... unfortunately your phone cannot be replaced as it is longer than the 30 day grace period we offer... we can fix your phone but it will have to be booked in and a waiting period of 6 weeks is the norm"

So I basically laughed at them and walked out the shop...

WHAT CAN I DO???
 
Nothing. To get it replaced you have to send it in (they always replace units when you do, so you will get a new one) but I doubt they'll give you one from store stock. Unfortunately it usually does take a full 6 weeks, but you might have better luck at a service centre (I assume you went to a store).
 
MTN service levels and product delivery are really going down the drain.
 
If I purchase a Storm 2 off bidorbuy secondhand but it still has a warranty can I use it?
 
If I'm not on the same network can I pop in another networks sim and take it in?

How can I tell with the Storm 2 whether it is the decent stock or the bad one if I'm buying secondhand?
 
No. They can track the phone's imei number so they will know if it was purchased on their network and how long it was used for (using another network's sim in the phone can invalidate the second year warranty). However Storm 2 only came out November last year so whatever you buy should be covered by the warranty. Any phone purchased before April could be the bad stock, perhaps a Storm owner can tell you what to look out for.
 
Damn most of the Storms on sale are Vodacom stock and I have an MTN SIM. Maybe I should just go for the Bold2
 
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