Strange TCP/IP Network Connection error.

[GideonSS]

I hope I am posting this in the right section...I am having a problem with forum members trying to access my forum.

Since the 23rd or 24th of Jan, several memebrs have contacted me saying that they get a network error when trying to access the website, and a few other websites. But it was only certain members, I then found out that most of them were @lantic clients and a few were from other ISPs...all presumably working though IS.

I contacted @lantic, explained the problem and asked them to access any of the sites, they could not, I asked them to try via a proxy like pagewash.com, they could get in without any problems.

I explained to them that if the client tried to access the forum via the @lantic account, they could not, but if they then tried using their Vodacom 3G or Telkom accounts they were able to get in. They told me it was a server problem, I again tried to explain that anyone on a Telkom account could access it...they do not seem to understand that. I then asked them to run a tracert...but they could not.

I would truely appreciate it if someone on a @lantic AND someone on an IS account could run a tracert and mail or post the results to me (I do not have an IS account). The website is at www.cliviaforum.co.za

Or if anyone has some advice for me, it would be appreciated too.

 

[willemvdm]

Telkom Internet (SAIX)

Tracing route to cliviaforum.co.za [74.53.235.98]
over a maximum of 30 hops:

  1    29 ms    31 ms    30 ms  41.247.16.1
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    61 ms    68 ms    61 ms  196.43.10.130
  5    62 ms    61 ms    61 ms  196.43.33.5
  6   421 ms   420 ms   421 ms  ash-ip-dir-equinix-pos-4-0.telkom-ipnet.co.za [1
96.43.18.30]
  7   390 ms   390 ms   390 ms  pos2-0.cr02.ash01.pccwbtn.net [63.218.94.17]
  8   374 ms   374 ms   374 ms  theplanet.ge9-1.br02.ash01.pccwbtn.net [63.218.9
4.254]
  9   466 ms   453 ms   447 ms  bd.fd.5746.static.theplanet.com [70.87.253.189]

 10   374 ms   374 ms   374 ms  te7-1.dsr01.dllstx3.theplanet.com [70.87.253.2]

 11   390 ms   390 ms   392 ms  te1-4.dsr01.dllstx2.theplanet.com [70.87.253.114
]
 12   390 ms   390 ms   390 ms  po1.car01.dllstx6.theplanet.com [12.96.160.18]
 13   390 ms   405 ms   405 ms  starcraft.websitewelcome.com [74.53.235.98]

Trace complete.

MYISP (IS)

Tracing route to cliviaforum.co.za [74.53.235.98]
over a maximum of 30 hops:

  1     *        *        *     Request timed out.
  2    59 ms    56 ms    57 ms  cdsl1-rba-vl2257.ip.isnet.net [196.38.73.237]
  3    61 ms    61 ms    61 ms  196.38.73.142
  4    62 ms    73 ms    59 ms  cdsl1-rba-vl52.ip.isnet.net [196.38.73.137]
  5    56 ms    61 ms    61 ms  core2b-rba-7600-gi1-0-5.ip.isnet.net [196.26.0.1
82]
  6   327 ms   343 ms   343 ms  168.209.161.232
  7   327 ms   341 ms   327 ms  168.209.160.213
  8   327 ms   340 ms   342 ms  core2a-ny-gi1-0-19-20.ip.isnet.net [168.209.163.
41]
  9   343 ms   342 ms   343 ms  cp1-ny-gi0-2-8.ip.isnet.net [168.209.245.5]
 10   343 ms   358 ms   390 ms  ny-iix.above.net [198.32.160.22]
 11   343 ms   343 ms   358 ms  ge-2-2-0.mpr1.lga5.us.above.net [64.125.26.161]

 12   343 ms   342 ms   343 ms  so-0-2-0.mpr1.dca2.us.above.net [64.125.26.97]
 13   374 ms   374 ms   374 ms  ge-2-0-0.mpr3.iah1.us.above.net [64.125.25.114]

 14   359 ms   389 ms   373 ms  xe-1-1-0.er1.iah1.above.net [64.125.26.222]
 15   359 ms   358 ms   358 ms  209.66.99.94.available.above.net [209.66.99.94]

 16   531 ms   483 ms   483 ms  et5-4.ibr04.dllstx3.theplanet.com [70.87.253.53]

 17   374 ms   374 ms   374 ms  te9-2.dsr02.dllstx3.theplanet.com [70.87.253.30]

 18   484 ms   468 ms   421 ms  te3-3.dsr02.dllstx2.theplanet.com [70.87.253.126
]
 19   374 ms   374 ms   374 ms  po2.car01.dllstx6.theplanet.com [12.96.160.50]
 20   437 ms   468 ms   468 ms  starcraft.websitewelcome.com [74.53.235.98]

Trace complete.

Can view the site on both accounts.