Suggestions - Screamer Wimax

[EasyUp Web Hosting]

I thought about creating a thread where we can post suggestions/requests to Screamer...

1. Control panel to monitor BW usage(apparently they are already busy with this.)
2. More BW options, like a local only account
3. Ability to manage your account, like change your password
4. Data roll-over.

What else...

So far I am pretty happy with this service... Just need more cap.

 

[wow4life]

I thought about creating a thread where we can post suggestions/requests to Screamer...

1. Control panel to monitor BW usage(apparently they are already busy with this.)
2. More BW options, like a local only account
3. Ability to manage your account, like change your password
4. Data roll-over.

What else...

So far I am pretty happy with this service... Just need more cap.

The biggest areas to address are your first point (1) but as you said they are working on this.

Help-desk support (first and second line) needs a boost and it would be great if they had a few more "gurus" around to solve problems but I guess they are in the process of recruiting and training.

 

[howzit]

Thanks for the suggestions guys.

We are working on all of them and will keep you posted as to the progress.

 

[EasyUp Web Hosting]

hehe, good to hear. What is the chance of sharing the ETAs with us?

 

[Playoff]

I would really like you to put some effort into the bandwidth monitor, otherwise I am very happy with the product.

 

[EasyUp Web Hosting]

Where do you guys stay and would you post a speed test in the Screamer Wimax thread?

 

[Borrels]

I would like to see a Wimax troubleshooting guide/self help section on your website that includes any network outages. Whenever I have a problem it is always past the Screamer contact centre's bedtime...

 

[EasyUp Web Hosting]

I would like to see a Wimax troubleshooting guide/self help section on your website that includes any network outages. Whenever I have a problem it is always past the Screamer contact centre's bedtime...

Yeah, thought about that as well last night...

 

[SarelSeemonster]

I thought about creating a thread where we can post suggestions/requests to Screamer...

Oooh, ohhh, I have one!!!11

When people try to enquire about your products/prices via the "Contact Us" form on your website or by emailing info [at] screamer.co.za, please consider actually responding. If you're unable to help, just say so. If you don't know the answer, just say so! If you're extremely busy and will only be able to give a decent answer in 3 months' time...at least just say so. And if your email system isn't working, then remove the facility from your website and stop publishing the email address.

 

[howzit]

I would like to see a Wimax troubleshooting guide/self help section on your website that includes any network outages. Whenever I have a problem it is always past the Screamer contact centre's bedtime...

Hi Borrels
We haven't considered putting a guide on our website because we thought that if you were having a problem connecting....well then a guide on a website would'nt help, but on second thought we will just in case it isn't purely a connection issue.

Oooh, ohhh, I have one!!!11

When people try to enquire about your products/prices via the "Contact Us" form on your website or by emailing info [at] screamer.co.za, please consider actually responding. If you're unable to help, just say so. If you don't know the answer, just say so! If you're extremely busy and will only be able to give a decent answer in 3 months' time...at least just say so. And if your email system isn't working, then remove the facility from your website and stop publishing the email address.

Hi SarelS

We have a team of people that work on these queries, including myself and I can honestly say we normally respond within 12 hours. Please PM me your query and I will attend to it right away.

 

[EasyUp Web Hosting]

Also, the website must be updated...

You can decide what speeds you want your capped packages provisioned at (remember that WiMax can easily achieve download speeds in excess of 4Mgs)

When you are on the 1Gig package, there is an additional cost if you want the 1mbps service. They should at least add there somewhere: "T&C applies".

 

[SarelSeemonster]

Please PM me your query and I will attend to it right away.

Sorry, but no. Why should it be necessary for me to PM anyone on these forums when dealing with your company? I appreciate your offer to help but if I can't even get a response as a prospective client, I don't think I would want to become one.

I'm pretty reasonable though and don't want to be difficult, so here's what I will do:

I'll re-send my questions at some unspecified time in future. I'll use both the "contact us" form on your website as well as email it directly to info [at] screamer.co.za. I'll do so via telnet so I can take note of the message id assigned by your mail server after it has (hopefully) accepted the e-mail, so you won't be able to claim that it wasn't received afterwards. I'll then wait 7 days for a reply (or at least some sort of indication that you are in fact interested in replying), which I hope will be long enough. If I do receive a reply, then great! I'll be more than happy to come back here and tell everyone that Screamer is able to answer emails. If not.. well, then expect a similar post in future. Fair enough?

 

[Borrels]

I'm pretty reasonable though and don't want to be difficult, so here's what I will do:

I'll re-send my questions at some unspecified time in future. I'll use both the "contact us" form on your website as well as email it directly to info [at] screamer.co.za. I'll do so via telnet so I can take note of the message id assigned by your mail server after it has (hopefully) accepted the e-mail, so you won't be able to claim that it wasn't received afterwards. I'll then wait 7 days for a reply (or at least some sort of indication that you are in fact interested in replying), which I hope will be long enough. If I do receive a reply, then great! I'll be more than happy to come back here and tell everyone that Screamer is able to answer emails. If not.. well, then expect a similar post in future. Fair enough?

No smiley for sarcastic then... I hear you though, nothing as irritating as not getting a reply when email through official channels.

 

[howzit]

Sorry, but no. Why should it be necessary for me to PM anyone on these forums when dealing with your company? I appreciate your offer to help but if I can't even get a response as a prospective client, I don't think I would want to become one.

I'm pretty reasonable though and don't want to be difficult, so here's what I will do:

I'll re-send my questions at some unspecified time in future. I'll use both the "contact us" form on your website as well as email it directly to info [at] screamer.co.za. I'll do so via telnet so I can take note of the message id assigned by your mail server after it has (hopefully) accepted the e-mail, so you won't be able to claim that it wasn't received afterwards. I'll then wait 7 days for a reply (or at least some sort of indication that you are in fact interested in replying), which I hope will be long enough. If I do receive a reply, then great! I'll be more than happy to come back here and tell everyone that Screamer is able to answer emails. If not.. well, then expect a similar post in future. Fair enough?

We'll wait in anticipation then...........