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Do you have a Solarman dongle and Solarman business account?Hello.
Please explain with baby steps how to use the solarman app, whether smart or business, to get access rights to change settings on the sunsynk inverter remotely.
Came here hoping there was a solution …. So appears there is no offline storage and trf to dongle/cloud when internet is restored?? Sad when I think how expensive the kit is.Ok since there is a thread already, I will post here.
I recently noticed that my wifi dongle was not syncing to the app and website.
I managed to find the solution to the issue today on the PowerForum Store;
My variation of the solution of various attempts:
1. Unplug/switch off your wifi router
2. Disconnect the dongle, use a phillips screwdriver.
3. Wait 30 seconds or more and reconnect the dongle
4. Connect the phone to the dongle wifi use password 12345678.
4. Go to 10.10.10.1 on your browser (mine is 10.10.10.2)
5. Uncheck the tickmark for "use the following static IP address and click save
6. You might get error message could not save, try again.
7. If you done everything correct the dongle will display both red and green lights.
Now the crap part. Dongle and App does not give access to the information stored in the inverter for the days dongle was offline:
View attachment 1463141
Hmmm Mine is working fine ...Super important point: Solarman has HA integration, SunSynk doesn't.

The inverter itself saves the information, but if offliine, the information is not transferred to the app.Came here hoping there was a solution …. So appears there is no offline storage and trf to dongle/cloud when internet is restored?? Sad when I think how expensive the kit is.
We had a Fibre outage (Vumatel with their usual useless maintenance teams in Greenside over past few months) and were out for three days.
Setup is inverter in cottage so didn’t bother to go out and monitor manually over last few days