Sunsynk logger down?

I

Imoe

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I have experienced issues twice this week with the updates on both the Sunsynk logger app + the web based app. I am receiving no updates and cannot view anything.

sunsynk.jpg

It has again just happened and am wondering if it is only me and if it is my inverter/wifi logger which may be the issue. ON the app a "service error" message is displayed and on the web based access no updates are received.

Any one else experiencing issues, relatively new to this so not sure where the issue is?
 
Not just you, the same thing happened to me. It happens periodically but usually sorts itself out within the hour. Working fine for me now.
 
Imoe said:
I have experienced issues twice this week with the updates on both the Sunsynk logger app + the web based app. I am receiving no updates and cannot view anything.

View attachment 1335182

It has again just happened and am wondering if it is only me and if it is my inverter/wifi logger which may be the issue. ON the app a "service error" message is displayed and on the web based access no updates are received.

Any one else experiencing issues, relatively new to this so not sure where the issue is?
Click to expand...
You not the only one. Happened to me also in this week. My SunSynk inverter 5kw
 
Gimli_ said:
Old thread, but is sunsynk down for anyone?
Click to expand...
Yes, there was an email to state that there will be intermittent down time while they migrate all users to one database.
 
Gimli_ said:
I saw that but thought it would only impact those being migrated
Click to expand...
There are two migrations happening:
1. Those that are on Region 1 to a new database.
2. Those on Region 2 to a new database

This will consolidate all users into one database. That is how I understood the email.
 
lord-of-war said:
Is anyone else's app not working since the update to the data centres yesterday?
Click to expand...

Working here.

I do have this problem as stated by OP from time to time when it either says service error for a while or everything is showing as zero. Normally resolves quickly but I still can not figure out if it's a server-side issue when these things happen or a break in connectivity between the dongle and router.
 
This worked for me. My historical data is just missing, but at least I can see what is going on.

Dear Sunsynk Connect Users,

We are pleased to inform you that the user migration from Region 1 (R1) to Region 2 (R2) has been successfully completed. Within the next 24 hours, your data logger connection will transition to R2, allowing all live data to be processed on this region.

Upon completion of the transition, you will receive a notification on your app. Simply log out, switch to R2, and log in again.

The migration of your historical data will occur over the next couple of days. Please be aware that this process may be slow due to the volume of data. It is important to note that this will not affect the performance or operation of your inverter in any way.

Best Regards,

Joel Egan | CIO
 
lord-of-war said:
This worked for me. My historical data is just missing, but at least I can see what is going on.

Dear Sunsynk Connect Users,

We are pleased to inform you that the user migration from Region 1 (R1) to Region 2 (R2) has been successfully completed. Within the next 24 hours, your data logger connection will transition to R2, allowing all live data to be processed on this region.

Upon completion of the transition, you will receive a notification on your app. Simply log out, switch to R2, and log in again.

The migration of your historical data will occur over the next couple of days. Please be aware that this process may be slow due to the volume of data. It is important to note that this will not affect the performance or operation of your inverter in any way.

Best Regards,

Joel Egan | CIO
Click to expand...

Ah, okay, think mine was set up from start as region 2 (September).
 
lord-of-war said:
This worked for me. My historical data is just missing, but at least I can see what is going on.

Dear Sunsynk Connect Users,

We are pleased to inform you that the user migration from Region 1 (R1) to Region 2 (R2) has been successfully completed. Within the next 24 hours, your data logger connection will transition to R2, allowing all live data to be processed on this region.

Upon completion of the transition, you will receive a notification on your app. Simply log out, switch to R2, and log in again.

The migration of your historical data will occur over the next couple of days. Please be aware that this process may be slow due to the volume of data. It is important to note that this will not affect the performance or operation of your inverter in any way.

Best Regards,

Joel Egan | CIO
Click to expand...
Where do I switch from R1 to R2 ???

Edit.. Nevermind. :cool:

Another edit: On the app - Where do i switch to region 2 there ??

Last edit: Fckit, i'm stupid.
 
Last edited:
My inverter shows offline on the app. How does one do a restart or is this normal and will it come back online itself?
 
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