Sunsynk logger down?

[Imoe]

Users across many regions complaining https://www.sunsynk.org/forum/technical-support

 

[Ma’bad]

My inverter shows offline on the app. How does one do a restart or is this normal and will it come back online itself?

Sunsynk Connect is currently unavailable. A hidden feature, you can easily chat with a support agent through the app. Simply navigate to the Application Center and access Customer Support.

From one of their agents using customer support from their app:
“We are experiencing a technical server problem at the moment. Because of this, you are facing this issue. This is highlighted to our team and they are working on the same. Please allow a maximum of 24 hours and we will try to resolve this as early as possible.”

Also why i feel companies should be using local API’s

 

[undesign]

Also down since 6am yesterday. Brief 20 minutes back online at 5pm and nothing since.

 

[HowTo]

One off the cadres must be working for them in IT.
Just a joke.
Mine also off, no data.

 

[BouncyNinja]

Real-time solar monitoring from a Raspberry Pi | SolarAssistant Software

Real-time charts, analytics and power management from via a Raspberry pi - the most powerful, cost effective device on the planet.

solar-assistant.io

just saying

 

[B-1]

One off the cadres must be working for them in IT.
Just a joke.
Mine also off, no data.

Its a one man show. Things are bound to go wrong as the system gets more complicated.

 

[Ma’bad]

Working now

 

[Ma’bad]

Real-time solar monitoring from a Raspberry Pi | SolarAssistant Software

Real-time charts, analytics and power management from via a Raspberry pi - the most powerful, cost effective device on the planet.

solar-assistant.io

just saying

View attachment 1670059

3k a bit steep

 

[BouncyNinja]

3k a bit steep

it may be, it did include the PI and the software ( lifetime license) which is updated regularly, it ties into home assistant, and never goes down

To be fair, if i had the option when i installed to not buy the sunsynk logger , and this instead, i would have

 

[BouncyNinja]

If you already have a pi, it R900 for the sw

 

[JamesBoy]

Anyone tried to just query the dongle directly?
With this command as an example:
http://<dongleip>/invdata.cgi?sn=<serial>

It works for me but all of the data is effectively zero:
{
"check": 1,
"time": "20240303085821",
"addr": 1,
"vpv1": 0,
"ipv1": 0,
"vpv2": 0,
"ipv2": 0,
"vpv3": 0,
"ipv3": 0,
"vpv4": 0,
"ipv4": 0,
"vacr": 0,
"iacr": 0,
"vacs": 0,
"iacs": 0,
"vact": 0,
"iact": 0,
"pf": 0,
"fac": 0,
"etoday": 0,
"etotal": 0,
"pac": 0,
"sac": 0,
"warn": 0,
"error": 0,
"temp1": 0,
"temp2": 0,
"tconnect": 0,
"htotal": 0,
"state": 0,
"qac": 0
}

 

[blaaislaai]

Still 0 my side

 

[Franna]

SunSynk Connect offline?

 

[veethree]

SunSynk Connect offline?

It is for me.

 

[Snotface]

SunSynk Connect offline?

Yep.

 

[A3@MBB]

Went offline for me around 04h00 with a quick stat update after 05h00. Nothing since then.

 

[Neuk_]

Yep, SunSynk strikes again...