Super slow browsing and downloading?

[Peter7]

Update:

22 Aug 2006, 16:15:05 oagilekj
All customers will experience connectivity problems due to cable break. Our technicians are attending.

22 Aug 2006, 16:50:09 oagilekj
Our Technicians are still attending to cable break

22 Aug 2006, 17:51:05 vdwalta1
Our Technicians are attending to cable break bewteen Halfway House and Crowthorne.

22 Aug 2006, 18:31:27 oagilekj
Our technicians are still attending to the cable break.

 

[Allien]

I don`t think that this problem will go away until enough people phone in and report this fault . No one complains and Telskum gets away with murder .
Can`t wait for SLA to be implemented .

 

[DigitZA]

 

[supersunbird]

Both my ISdsl and SAIX accounts have been having periods of slowness over the past few days...

 

[DigitZA]

I hope this gets sorted out soon, its almost the end of the month

 

[DigitZA]

Any news?

 

[Allien]

I know its tedious but report the fault get a reference no. and keep hounding them . The techie will phone you and reset your router from his side and waala "normal" speed as per Telkoms speed test .Also be very patient when talking with them and go through the motions , like talking to a child (a very slow child)
Took me 3 days but once you talk to the right person it can be sorted out in 5 minutes.

GOOD LUCK

 

[.geek]

What do you recommend i do? I live in the kirstenhof/tokai area of cape town?

Go to the Telkom shop at Blue Route Mall in Tokai and make a complaint there. Better than doing it over the phone.

 

[krycor]

mine is still giving me issues, if i am bored i will phone them tonight :/

Ping statistics for 196.25.1.200:[saix.net]
Packets: Sent = 20, Received = 18, Lost = 2 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 22ms, Maximum = 164ms, Average = 81ms

 

[wmaker]

Here's the one they posted earlier and are still busy with:

Call Reference ID : STT000000005006
Failure Type : Network Failure
Problem Description : Line down from Rosebank to Hong Kong
Time Down : 22 Aug 2006, 15:30:00
Impact : All customers may experience slow International browsing
Site : Rosebank
Sites/Services Affected : International
Updates :

22 Aug 2006, 15:41:58 padayak
Our techs are attending.

22 Aug 2006, 16:40:12 vdwalta1
Our Technicians are still attending

Cause of Failure : Unknown
Status : New

And tonight this one is biting back again ...


Failure Type : Network Failure
Problem Description : Links down between Rosebank to Hongkong
Time Down : 23 Aug 2006, 19:25:00
Impact : All customers may experience slow international browsing
Site : Rosebank
Services Affected : International
Cause of Failure : N/A

A tracert to www.google.com:
...
4 22 ms 21 ms 21 ms wblv-ip-er-1-fe-11-1-0-1.telkom-ipnet.co.za [196.43.10.138]
5 * 463 ms 462 ms lon-ip-dir-telecity-pos-5-0.telkom-ipnet.co.za [196.43.9.50]