fixedltesubscriber
New Member
- Joined
- Mar 9, 2018
- Messages
- 3
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Its early Nov and Supersonic has already sent me a message that I used 80% of my data (100 gig anytime). I then streamed a movie and I got a message that I reached 90% (a change equivalent to 10 gig). I checked the net for HD movie streaming gig equivalents and it indicates roughly 3 gig for an HD movie.
I enquired about a graph that shows hourly or daily usage and was told no such facility exists but remained confused about the basis for communicating with customers that they have reached 80% and then 90% usage. The Whatsapp service is also pathetic with chaps on the other side unable to address basic queries.
Seems that I am going to have to look for another service over the longer term. Meanwhile, the Supersonic team can go home with a good Christmas bonus, until I sort that out. I've heard from insiders at the likes of Vodacom and MTN that low costs are not passed onto the SA consumer, which is a developing country at that. Its sad that managers in our developing country, even post apartheid, show disregard for the community of consumers. Should we the common people care if a manager's BMW gets hijacked? If this is how performance bonuses are generated, my heart hardens.
I enquired about a graph that shows hourly or daily usage and was told no such facility exists but remained confused about the basis for communicating with customers that they have reached 80% and then 90% usage. The Whatsapp service is also pathetic with chaps on the other side unable to address basic queries.
Seems that I am going to have to look for another service over the longer term. Meanwhile, the Supersonic team can go home with a good Christmas bonus, until I sort that out. I've heard from insiders at the likes of Vodacom and MTN that low costs are not passed onto the SA consumer, which is a developing country at that. Its sad that managers in our developing country, even post apartheid, show disregard for the community of consumers. Should we the common people care if a manager's BMW gets hijacked? If this is how performance bonuses are generated, my heart hardens.
