Supersonic/SmartVillage load shedding help

[donaldza]

I have fibre with Supersonic which was formally with SmartVillage.

I have backup power/inverter but whenever the power goes off - about an hour later the fibre dies as well. I've tried calling Supersonic explaining to them that the battery in one of their repeaters/relays is faulty/not sufficient to last a full 2.5 hour load shedding stint but it doesn't seem to be getting me anywhere.

Does anyone know how to get any help from these people?

 

[martindut]

I have the same issue. There is no way getting hold of them during loadshedding. I contacted them today and this is their pathetic response:
"Alright there is back up power in Welgemoed, however due to long hours of loadshedding, batteries are failing to charge fully."

I'm cancelling my contract. Any suggestions of ISP's that does not have issues during loadshedding?

 

[STORMERSFAN]

I have the same issue. There is no way getting hold of them during loadshedding. I contacted them today and this is their pathetic response:
"Alright there is back up power in Welgemoed, however due to long hours of loadshedding, batteries are failing to charge fully."

I'm cancelling my contract. Any suggestions of ISP's that does not have issues during loadshedding?

Mind the speed and RocketNet last throughout LS provided you have a Ups(through the 4. 5 hrs easily)