Supersonic sucks

[Gert/sparky]

[12/22, 6:40 pm] ISP Supersonic Whatsapp: Kindly hold on to follow up on cases and attach the payment.
[12/22, 6:56 pm] ISP Supersonic Whatsapp: Yes I have escalated to the Supervisor to advise further.
[12/22, 7:00 pm] ISP Supersonic Whatsapp: Yes still awaiting confirmation.
[12/22, 7:00 pm] GERT VAN ASWEGEN: What information
[12/22, 7:01 pm] ISP Supersonic Whatsapp: Confirmation from the Supervisor about the line reactivation.
[12/22, 8:02 pm] GERT : I have been on WhatsApp call with you from 5pm. And it is 8 pm now.

How long do I need to stay online?
[12/22, 8:03 pm] : Internet still not working
[12/22, 8:05 pm] GERT : I think Please cancel my service as I am not getting feedback.
[12/22, 8:07 pm] GERT: If supersonic does not want to assist me I will settle my account on the 29th and get a new ISP.

IT SEEMS THE CALL CENTER WENT HOME WITHOUT GIVING ME ANY FEEDBACK.
[12/22, 8:10 pm] GERT: And this entire message trend have been sent to my email and I will post this as a review on all the other ISP websites, my gaming websites. And Facebook, Twitter, hello Peter,, steam community.
[12/22, 8:11 pm] GERT : This is rediculus.
[12/22, 8:15 pm] GERT : Been trieing from 3pm to get any supersonic customer support person to phone me without any results. Tried to phone the help desk. No awnser even presses the 0 option for a supersonic employee to call me back several times ( and then your call center say one off the super assistants will phone me shortly.) what a load of lies.

 

[Gert/sparky]

 

[Gert/sparky]

How much do you guys pay for there fibre. As I am found that Supersonic are charging me more than what they are currently advertising for. And even worse. Found secral ISP, s that will charge me R100 per month less for double the line speed. Currently I am paying R999 p / month for 100 down 50 up. Got a quote from a different ISP and they offer 200 down and 200 up for R799. That is R200 less for twice the speed. ( I have been a custemer for close to 2 years) but don't think it will be much longer.

 

[Gert/sparky]

Supersonic bad custemer service

 

[PaulGherkin]

Dude.. they're all the same... Vox Telecom are just as bad

 

[Gert/sparky]

I am so dissipated after today. And now that I saw difrent ISP's have better prices and that supersonic have better deals and don't give the new pricing to existing customers. That makes me sad. Now I will request a R3600 credit from them as there pricing when down but they never changed my invoices.