SuperSport Live stream

[stephan123789]

Hello.

I am able to access premium content on the DSTV website, e.g. download episodes and movies with my profile, but I am not able to watch sport Live from the SuperSport website. Both websites use the same profile.

Anyone else have similar problems.

 

[DJ...]

Are you a premium subscriber?

 

[stephan123789]

Yes. I am able to use catch up, and that is only available to premium accounts.

The message I am receiving in a pop up is:

"The live video stream is for registered DSTV subscribers only. If you have your smart card number click here to add it to your profile."

When I click here, it takes me to my profile page where I can see my smart card connected to my account.

 

[DJ...]

Well I don't access it from the DSTv website. I access it directly from the Supersport site. What happens when you try that?

 

[stephan123789]

I logged out and log in, still the same.

Tried using different browser and I still get the same issue.

I have send 2 support requests already and no response...

ps. i accesed it directly from the supersport website

 

[NeonNinja]

Same problem since 6 months back. Guess it's time for me to phone customer care.

 

[midkemia]

Yes. I am able to use catch up, and that is only available to premium accounts.

The message I am receiving in a pop up is:

"The live video stream is for registered DSTV subscribers only. If you have your smart card number click here to add it to your profile."

When I click here, it takes me to my profile page where I can see my smart card connected to my account.

it occasionally does this for me too, i just resave the profile page with my smart card number and then log out and in again, and then it usually works..

 

[stephan123789]

I got this working. I contacted their live support from the website. They just wanted my smart card number, and then they updated my profile. Now it works.