Tableview/Parklands issues?

TheRift

TheRift

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Anyone in Tableview/Parklands currently have no service? I'm sitting here since yesterday 1PM with no line at all (no voice and no ADSL service).

About 2 weeks ago I was having slow speeds and a 1dB noise margin. Logged fault. Telkom showed up 2 sundays ago and sorted it out beautifully, but yesterday (Sunday 13/05) the thing just went dead. Logged fault, but I get nothing out of Telkom.

The dead line is exactly what happened when the technician came round, so I'm assuming they've come back to fix other stuff on the local exchanges.

One of the potential exchanges is situated on the other side of the roadworks on Blaauwberg Road.

I'm near Parklands Junction, just curious if anyone is also dead or whether they're up to something. And, yes, bill is paid.

Kind of frustrating as I'm busy with job interviews and need to do online assessments and 3G is costing a fortune.
 
So I'm in this boat all alone then. :( :) Well, turns out there was a short with my portion of the equipment at the exchange. A technician has been assigned and apparently was onsite at exchange today, but the promise of being done by COB today didn't happen. Have to wait another day then.
 
Well I'm finally back up and running. I threw my toys out the cot this week with the call centre. Finally a technician showed up this morning and got the line fixed at the exchange in about an hour.

When I asked him what the issue was he says there are a number of Telkom technicians at the exchange busy ripping cables out and they ripped out a portion of my line. Apparently upgrading stuff or renewing old cables. The technician was just shaking his head when talking about it. Seems some Telkom technicians don't even have faith in some of their colleagues doing a half decent job. :D
 
Exchange behind Fruit and Veg center as well. I had the feeling that lately the line wasn't as good as usual but my last speedtest shows very good results:
 
I do believe I'm hooked up to that exchange. There's one less than 1km away from me, but don't think that's my one as it might be newer.

Well at least Telkom is doing something albeit with some disastrous mistakes.

Here's to hoping they don't pull the line out again.
 
HermanTheGerman said:
Exchange behind Fruit and Veg center as well. I had the feeling that lately the line wasn't as good as usual but my last speedtest shows very good results:
Click to expand...

Hi, I live in Parklands and also connected to the same exchange (Telkom techies tell me) but I was told that the exchange can only handle one Meg (Which I have ) but your speedtest tells a different story :confused:
 
I think I'm about 3km away. Check your SNR and attenuation numbers. I dont think 5km is too far to get at least 4mbit.

I'm on 10mbit line using 4mbit mweb account and they limit me hard. Cool thing is about 15% of traffic is overhead and isn't metered which means I get a solid 4mbit for data with the overhead falling in the excess line speed. :-) wish I was rich enough to be able to afford a 10mbit account.
 
Digitaluser said:
Hi, I live in Parklands and also connected to the same exchange (Telkom techies tell me) but I was told that the exchange can only handle one Meg (Which I have ) but your speedtest tells a different story :confused:
Click to expand...

Yes, the exchange is 10 MB enabled, at least some of the dslams are. I was on 8 MB for a while until it all broke down and internet came to a standstill. Slowly but surely they fixed me up to a stable 5MB now. The problem is (or was when I spoke to a techie last time) that of their roundabout 20 dslams only 2 are enabled for faster speeds than 1 MB. Table View 9 is such a speedy dslam ... and lucky me is on that one. :whistle:

I'm exactly 1.78 km off the exchange but the physical lines in our complex are obviously a bit too rusty for full speed. Or maybe the nearest street box isn't the best or or or ... There are just too many factors involved to say exactly why we don't experience the promised speeds.

At least, when we Table View/Parklands residents go down to the beach we have the famous "postcard view" on table mountain ... and that alone is worth suffering all the internet problems. :D
 
:-) table mountain would be shaped like a normal mountain if telkom didn't put a cap on it.
 
They still haven't upgraded the dslam I'm connecting to, still only getting 4Mbps on GDMT. I should make some friends with the Telkom techies, get them to move me to a 10Mpbs port :)
 
TheRift said:
I think I'm about 3km away. Check your SNR and attenuation numbers. I dont think 5km is too far to get at least 4mbit.

I'm on 10mbit line using 4mbit mweb account and they limit me hard. Cool thing is about 15% of traffic is overhead and isn't metered which means I get a solid 4mbit for data with the overhead falling in the excess line speed. :-) wish I was rich enough to be able to afford a 10mbit account.
Click to expand...

What is "Check your SNR and attenuation numbers." There is talk of Telkom upgrading 1Mb customers to 2Mb - so I will hang on.
 
HermanTheGerman said:
Oy! To get real 10MB speed you'd need to live literally inside the exchange. Post a speedtest please, I believe it when I see it.
Click to expand...

Don't think you read what I said. I have a 10Mbit line, but using a 4Mbit Mweb account. The mweb account limits me to 4Mbit. The line itself is sync'ing at 10Mbit. Best I can do for you here is get a screenshot of what my DSL modem is reporting. The speedtest is only going to show you how well mweb controls my 4Mbit account. :)
 
DrJohnZoidberg said:
They still haven't upgraded the dslam I'm connecting to, still only getting 4Mbps on GDMT. I should make some friends with the Telkom techies, get them to move me to a 10Mpbs port :)
Click to expand...

Try giving them a call and ask them to check and test if they can bump the speed up. When I called in a couple of weeks ago to report a noise issue they immediately wanted to drop me down to 4Mbit. Line worked like a charm, but I didn't find that an acceptable fix so had them leave it at the flakey 10mbit until someone came out to check the actual issue.
 
Digitaluser said:
What is "Check your SNR and attenuation numbers." There is talk of Telkom upgrading 1Mb customers to 2Mb - so I will hang on.
Click to expand...

SNR=Signal to Noise Ratio, attenuation= urhh... attenuation ... how the signal degrades over the line. Modem should have it listed somewhere, depending on modem of course.

Well, if they're going to bump up the speeds from 1Mbit to 2Mbit and continue that trend then they better start dropping the price of the 4Mbit/10Mbit. :)
 
The fun and games continue in Parklands.

So last Sunday my line once again went on the blink. This time it looked like I'd been hooked up to 2 lines. Even calling 10210 resulted in 2 calls being established. Eventually the owner of the other line called his own line to talk to me because his girlfriend called his home number only to find my wife answering the phone! :P :D

Logged fault on Monday, by Wednesday morning the line was fixed. Back to a 10Mbit sync and one voice line.

Today, out shopping, get a call from Telkom technician about the fault. Tell him all was sorted on Wednesday. I get home, ADSL is dead. Call 10210 and now the line will not sync on anything over 4Mbit where it was hooked up at 10Mbit last night.

Why would that be? Could this mean I've been changed over to another lesser capable DSLAM port?
 
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