Take a hike

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rpm

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Take a hike

INVESTORS IN TELKOM want its bosses to unlock value fast - or else the board must be reconstituted with heavyweights that can act decisively. The market has been waiting roughly a year for the outcome of a mobile strategy that it had expected would culminate in Telkom selling its Vodacom stake.
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Who the freck is "investors"?
Oh ... governmint and their buddies. Duh.

Mnguni says that the anti-competition clause in the shareholders' agreement with Vodafone means Telkom can't provide a mobile voice capacity. "That's destroying the attractiveness and ability to retain its customers in the fixed line business."
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No, how on earth can an ANTI-COMPETITIVE CLAUSE with a WIRELESS provider stop TEKLOM from making it's FIXED LINE business look attractive? Utter BS! It this make up carp hour? They're different businesses and that kind of agreement spins both ways anyways. Aaaaaaarrrg!!!!

Ambekar says selling it immediately would mean having a more aggressive competitor than keeping it in the stable while getting its own mobile network in place. "So maybe it's a bit of a trade-off."
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See, that's what i'm saying.

SERVICE
Telkom spent some time at the presentation touching on customer service issues, conceding that its service levels weren't good enough. Chief of operations Motlatsi Nzeku said: "Our service levels are definitely not where they ought to be and have been deteriorating."
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BWAAAAHAHAHAHAHAHAHA .. no really? Please, thank captain obvious for me.

However, Telkom put that down mainly to the increased incidences of copper cable theft, saying that it paralysed parts of its access network when it occurred, clogging up its call centres.
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Utter BS. If this was really true, it could be solved simply by Teklom creating a separate call center just for line outages. Utter BS. Oh, then that call centre could actually provide acurate statistics as well.

To counter that, Telkom is working on securing the more vulnerable parts of its network and converting specific parts of its access network from a fixed to a wireless network, particularly in areas where the problem of theft has reoccurred.
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I'm sorry, what did you say? Re-occured? Dammit, crime is such a factor nowdays, in everything. Why don't Teklom force our minister of armed robberies to admit that we have a problem.

However, analysts didn't buy increased incidences of cable theft as an adequate explanation of poor service levels. Says Mnguni: "They have to put numbers before us to say when these problems would be solved."
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Teklom are openly admitting that the existing call centers cannot provide the required figures, why are analysts not instead saying: "Build better call centres" ?

What a mess.
 
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WOW?! did anyone actualy take 3 hours out of thier 2 hour load-sheded day to read all that...?
 
But although it may have been desirable to get an international candidate on board, it had to be looked at in context and be realistic about who'd want to head a fixed line business going through liberalisation in an increasingly competitive market environment. Summerton says September does have extensive expertise within Telkom.
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You have to wonder if Ruben's expertise in Telkom (as the company we know) is good enough to guide it through these changing times. Surely someone with experience in such a situation would be better than someone who only has experience with the business the way it used to be and the way they are clearly trying to get away from? Still, I'm not sure I really care. Die Telkom, die - and all that jazz.

Juice
 
telkom and service should not be mentioned in the same sentence
 
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