TAKEALOT : BEWARE

[The Darkness]

Apologies if this is in the wrong forum here. I just want to make people aware to be very careful of purchasing tech products from Takealot. They DO NOT honour the manufacturers' warranty periods, and they make no effort to action their own T&C's in terms of their "extended supplier warranty" clause, where they clearly state:

"Extended Supplier Warranty (stipulated on product page)​

A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period."

I purchased a NAS from there last June (which has a 2-year warranty from the manufacturer). This NAS had a hardware defect, and instead of taking a return on the item, I've been told they only honour a 6-month refund, and on asking for the "extended supplier warranty" process to be actioned, instead, my emails are being ignored, and I have no way of escalating the matter or even contacting their local supplier for the device.

Beware of buying things from this company if you wish to have any of the normal warranty benefits afforded by the product manufacturer. Lesson learned: stick to reputable, honourable suppliers who value their customers and their purchases.

 

[I.am.Sam]

buy and return stuff

make them lose some money

 

[dualmeister]

Oh it's not about ACA Liquors.
Sorry to interrupt. Moves on

 

[JohnStarr]

Apologies if this is in the wrong forum here. I just want to make people aware to be very careful of purchasing tech products from Takealot. They DO NOT honour the manufacturers' warranty periods, and they make no effort to action their own T&C's in terms of their "extended supplier warranty" clause, where they clearly state:

"Extended Supplier Warranty (stipulated on product page)​

A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period."

I purchased a NAS from there last June (which has a 2-year warranty from the manufacturer). This NAS had a hardware defect, and instead of taking a return on the item, I've been told they only honour a 6-month refund, and on asking for the "extended supplier warranty" process to be actioned, instead, my emails are being ignored, and I have no way of escalating the matter or even contacting their local supplier for the device.

Beware of buying things from this company if you wish to have any of the normal warranty benefits afforded by the product manufacturer. Lesson learned: stick to reputable, honourable suppliers who value their customers and their purchases.

HelloPeter them and then send them the link. TBH their returns policy is disgustingly bad.
It took me 3 weeks to get a 4 month old LG monitor returned and refunded. 1 x HelloPeter complaint and a link to the complaint and it was done.

I really hope we get Amazon here one day...they'll punish the hell out of Takealot.

 

[bromster]

Unfortunately, when you buy and return stuff, you think you're screwing them, but often you're screwing a marketplace seller who now has an opened item that they can't resell.

 

[The Darkness]

Takealot has created a closed-loop, with no way to escalate matters, or query things. They offer Synology products where some of these enterprise devices have a 5-year warranty. If after 3 years your NAS dies, you have NO recourse. Takealot will do what they did to me: shove their 6 month returns policy in your face, say the matter is closed, and ignore all further communications on the matter. It's truly disgusting.

Be very careful about buying tech (or anything for that matter) that might need to have action on it's manufacturer warranty. You will end up with a paperweight.

 

[xodosman123]

Unfortunately, when you buy and return stuff, you think you're screwing them, but often you're screwing a marketplace seller who now has an opened item that they can't resell.

Correct some people don't think.

 

[xodosman123]

Apologies if this is in the wrong forum here. I just want to make people aware to be very careful of purchasing tech products from Takealot. They DO NOT honour the manufacturers' warranty periods, and they make no effort to action their own T&C's in terms of their "extended supplier warranty" clause, where they clearly state:

"Extended Supplier Warranty (stipulated on product page)​

A product may have a supplier warranty that extends beyond the 6 month Standard Warranty. If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge. Unfortunately we cannot facilitate returns that fall outside of the extended supplier warranty period."

I purchased a NAS from there last June (which has a 2-year warranty from the manufacturer). This NAS had a hardware defect, and instead of taking a return on the item, I've been told they only honour a 6-month refund, and on asking for the "extended supplier warranty" process to be actioned, instead, my emails are being ignored, and I have no way of escalating the matter or even contacting their local supplier for the device.

Beware of buying things from this company if you wish to have any of the normal warranty benefits afforded by the product manufacturer. Lesson learned: stick to reputable, honourable suppliers who value their customers and their purchases.

You can look at most stores they only give you 14 days, But what went wrong loadshedding? or any other cause? You have proven it to be a hardware fault are you sure that that is the problem. What does that warranty card explain on how to get the product seen to?

 

[The Darkness]

You can look at most stores they only give you 14 days, But what went wrong loadshedding? or any other cause? You have proven it to be a hardware fault are you sure that that is the problem. What does that warranty card explain on how to get the product seen to?

Synology have run through tests with us, and determined it to be a hardware failure. They want us to action their RMA process to have anew unit delivered to us. We are unable to though, because Takealot will not honour their policy to return the unit to their supplier on our behalf, so that they can action the process. In fact, they are just ignoring us, and have turned their back on this. They won't even supply me with their supplier's details.

 

[JohnStarr]

Synology have run through tests with us, and determined it to be a hardware failure. They want us to action their RMA process to have anew unit delivered to us. We are unable to though, because Takealot will not honour their policy to return the unit to their supplier on our behalf, so that they can action the process. In fact, they are just ignoring us, and have turned their back on this. They won't even supply me with their supplier's details.

Maybe time for Synology to put pressure on Takealot? Otherwise every time you mention Takealot you're going to have to mention Synology...and that equates to negative publicity. Tell them that!

 

[The Darkness]

Maybe time for Synology to put pressure on Takealot? Otherwise every time you mention Takealot you're going to have to mention Synology...and that equates to negative publicity. Tell them that!

Synology have been really professional in this process, even replying to tech support questions over the weekends. I think you are right. I will take this matter up with them, and perhaps even suggest that they remove the right for Takealot to supply their products.

 

[Nirv]

I've had to do two returns on tech products outside of the 6-month window and both were simple and straightforward (an external HDD and a laptop). Crappy attitude from their side, especially since you can't get the supplier info to do it yourself.

 

[The Darkness]

I've had to do two returns on tech products outside of the 6-month window and both were simple and straightforward (an external HDD and a laptop). Crappy attitude from their side, especially since you can't get the supplier info to do it yourself.

My first attempt, they sent me a cut-and-paste reply stating the item is out of the 6 month return period, and closed the ticket, so I had no way to re-open it or escalate it.
It's hugely frustrating, and disconcerting since I've often purchased tech products, drives, TV's, monitors etc from them, and I often choose a certain product based on the manufacturer's warranty promise.
This has indeed left a very bad taste in my mouth, and I'll be very careful about buying anything from them in future. A warning to all.

 

[blowdart18]

Sign into LinkedIn - it normally has the option to trial their premium service.
With premium service you have 5 messages you can send free of charge.

Search for people within the Takealot group and send through to them asking for assistance, just have to choose the right person to send to because some don't read their messages.

Used this one time with a tech company where I was getting no assistance from first tier support, and managed to speak with one of the managers of service division who helped me out.

https://www.linkedin.com/company/takealot/people/

 

[The Darkness]

Sign into LinkedIn - it normally has the option to trial their premium service.
With premium service you have 5 messages you can send free of charge.

Search for people within the Takealot group and send through to them asking for assistance, just have to choose the right person to send to because some don't read their messages.

Used this one time with a tech company where I was getting no assistance from first tier support, and managed to speak with one of the managers of service division who helped me out.

https://www.linkedin.com/company/takealot/people/

I'm not going to chase them down to honour a claim like this. Unfortunately, it's not a big enough amount to settle it via the legal system/ombusman, however, I have reported this vendor to Synology and perhaps they decide to put pressure on them. I'll just never purchase anything significant from Takealot again, and I'll be sure to warn everyone I ever get a chance to as well.

A company such as Takealot could take a page from Amazon's book, and learn to be customer focussed. One little purchase, that could have simply been forwarded through to their vendor and followed through on, will now cost them many factors of this purchase price in sales that won't come to them. I may be small-fry to them, and that's fine, but it adds up.

Hopefully someone who was about to buy something significant from their site reads this post, and thinks twice. Support those suppliers who have integrity, and who truly aim to serve their clients.

 

[xodosman123]

Is it not Corex who should be Contacted?

 

[The Darkness]

Is it not Corex who should be Contacted?

Indeed, it should. But this should be handled by Takealot, as per their TOS which state:

"If such a product turns out to be defective more than 6 months after delivery / collection (save for direct warranty products which are discussed below), please notify us as soon as reasonably possible after you become aware of the defect, but in any event within the extended supplier warranty period after delivery / collection of the product.
You can do so by logging a return on the Website, and we will facilitate your return of the product to the supplier at no charge."
I bought the NAS from Takelot, and this issue is transferable to anything you buy from them.

 

[Hemps]

Takealot picking/packaging errors

Created 2x separate orders of Clearline surge protectors @ R588 each.
Both orders did arrive but each was missing 1 unit, so they owed us 2 units.
Contacted them and they admit on order 1 (**********64 )that it was picking error and was credited R588. Contacted them on order 2 (**********64), no reply. Contacted them again on order 2 and what do they do, take the refund on order 1 (**********64 ) and use it on order 2 (**********64).