Takealot - Excellent Service

RedViking

RedViking

Nord of the South
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So I might have gone a bit overboard ordering stuff from Takealot the last little while. You know, small things like a PHILIPS Airfryer, Name-not-to-be-mentioned Food Processor, and some other things that is none of your business.... /looks at Lady Viking...

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Around 6 separate orders this month and all arrived within a couple of days.

One of the orders arrived the 8th, I opened the box, realised it is not exactly what I wanted, closed the box, taped it, loged a return with the option refund to my Credit Card. Next day, Friday, the delivery guy fetched the item. Monday the money is back in my bank account.

Yes, I am still a bit bummed about the Bosch fridge I never got... but whatever.... this December they did really well.
 
My latest order is the worst Takealot experience I have had in years, always been good ignoring two other exceptions. This is now the third, not so good, experience with them.
 
Fulcrum29 said:
My latest order is the worst Takealot experience I have had in years, always been good ignoring two other exceptions. This is now the third, not so good, experience with them.
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I almost canceled my recently delivered A52s; would be great of one can manage your order instead of emailing support and playing agent rng. 1st agent was below average while next one amazing.
 
Ordered a few things in the last week from takealot/superbalist

Super service! Even exchanged something! Really impressed

Think they up their game for Amazon’s launch
 
Takealot is always tops for me. I even buy stuff from them when they're a little more expensive because I know there'll be no drama.
 
Herr der Verboten said:
I almost canceled my A52s; would be great of one can manage your order instead of emailing support and playing agent rng. 1st agent was below average while next one amazing.
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When they put up a notice like this,

CPT Delivery Delays​

Due to high order volumes, some deliveries in Cape Town and surrounding areas may be delayed. To ensure we get your order as soon as possible, we may have split orders into multiple deliveries.
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and they delay your order due to one item being unavailable, you would expect them to separate the order into two parts, that which is available now and that which is unavailable, and then allow the customer the option to cancel the portion which is unavailable. Nope, the whole order has to be cancelled and reordered at current pricing. It leaves a bad taste in your mouth.

I am certain that I can order the delayed item now on Amazon and have it delivered within a week.

For notice, the delay is by two weeks, in addition to the current week.
 
Not specifically takealot related but ordered some photography gear from landscape gear yesterday morning at around 8:30. By 10:00 the order was collected by TCG. 11:00 this morning, the courier was at my door, 500km away.

Good service doesn't always get the love it deserves
 
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