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I answered now.
It said this though, "Respond within 3 days and you could receive a voucher that will go towards your holiday treat. "
So I'm probably 6 days late.
edit: This is what happened,
Android version of the app, tells me there is no stock of the pre-order item I am trying to checkout with. Their solution, "Keep trying please."
I'm trying to buy Star Wars Battlefront (PC) via the Android app. When I select Checkout I get this error:
There is insuffient stock to fulfill your order. Please reduce the quantity of the item before checking out.
The quantity is 1.
When I use the website it goes to the checkout page. But I want to use the app so I can use a voucher.