Teething problems anger iBurst clients

[rpm]

Teething problems anger iBurst clients

A number of iBurst clients claim the new broadband Internet service is erratic and unstable. However, iBurst distributor Wireless Business Solutions (WBS) says it has received minimal complaints, adding that the service is rapidly improving.

mybroadband.co.za

Made the headlines...Consumerism is alive and well

“This is a progressive network. We have received a few complaints from existing clients, but things are stable. We have over 2 500 subscribers, and so we expect to have problems with 10 or 20 of them. We are sending out tech support to help and attending to them one by one.”

Haven’t we heard this somewhere before?

 

[martin]

It does sound awfully familiar.

 

[alchamy]

I am going to ask Sasan to send out one of his magic technicians to solve my problems.

 

[bb_matt]

Yep - remember reading something virtually identical from Sentech.
In all fairness, that was AFTER thier rollout phase.

 

[Luke7777]

ST Press Release 16 July 2004 - Anti-Sentech Sites

To address this problem Sentech has embarked on an intensive training programme for the call centre operators and has implemented a full escalation procedure and a high level help desk to deal specifically with the current issues. Sentech also appointed a team of technical specialists that are sent out to customers that have logged complaints to assist them on site

 

[arf9999]

To be fair Sentech claimed that only 2% of their subscribers were unhappy.

WBS claims that less than 1% are unhappy.

Still smells like bullsh*t though!

 

[kaspaas]

1% of 2500 is 25.

Amazing, but it seems the full 1% of unhappy iBurst users are on this forum.

 

[Luke7777]

It would be interesting to know if any of the unhappy forumites actually received a visit from tech support.

 

[Gooku]

Consumerism is alive and kicking &^%&^%

 

[ic]

It is couter-productive for me to comment on Satan's lies.

 

[alchamy]

It would be interesting to know if any of the unhappy forumites actually received a visit from tech support.

Considering the amount of hell I gave the helpdesk and some of the managers I should have a team of "jedis" at my house 24/7.

Yet they are still incapable of returning my calls or responding to e-mail, never mind sending out a technician

 

[KikzAzz]

Shoudl that not have been part of the service offering from the start? How could a company for one second contemplate deploying and selling a service if they don't have any trained people to support their customers.

Is that why the rest of the world rate South Africa as a third world country?