Telkom 100GB softcap Price

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U_Guy

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Hi All
is anyone else experiencing this issue?
According to telkom website 100gb softcap is R269, but im being billed R460 (ex vat), and they cannot explain why..
As usual when Telkom agents cannot answer, they "hang up the phone"

Can anyone advise...
 
I use uncapped so am never billed any extra but when i exceed my "uncapped" limit for the month they start to throttle.

Softcapped is a odd term. You must be exceeding your limit or you are being billed for a faster service.

Most times i phone telkom I deal with the technical side and not billing and they normally really good.
Best to go in to a Telkom shop and sit and talking with billing.
 
U_Guy said:
Hi All
is anyone else experiencing this issue?
According to telkom website 100gb softcap is R269, but im being billed R460 (ex vat), and they cannot explain why..
As usual when Telkom agents cannot answer, they "hang up the phone"

Can anyone advise...
Click to expand...

Is it not perhaps your Data and line rental? Who manages your DSL line?
 
GforceD said:
I use uncapped so am never billed any extra but when i exceed my "uncapped" limit for the month they start to throttle.

Softcapped is a odd term. You must be exceeding your limit or you are being billed for a faster service.

Most times i phone telkom I deal with the technical side and not billing and they normally really good.
Best to go in to a Telkom shop and sit and talking with billing.
Click to expand...

Telkom's Softcap is full speed cap, and then gets throttled to 128kbps.
 
Last edited:
In the same boat as I also pay R525 pm (R460.53 plus VAT) for 100GB softcap but Telkom is charging for 200GB softcap. Did I not read somewhere that they doubled the cap without changing price? Could just be the description is incorrect.
 
That R460 doesn't sound right. I spoke to a Telkom rep yestrday re a 40MB/s line with 100GB of data. She said they are actually giving you double the data (200GB) for R269pm. Someone in the billing dept has clearly made a mistake.
 
yeah thats what they told me, buy 100 and get 100 free for 269..but now they charge me for it...lol..Telkom...
 
Just logged in to TITracker and my account now shows as BUSINESS SOFTCAP (200GB), although my bill shows SoftCap 100GB..
 
this is incorrect. I am billed about R235 for 100GB soft cap. In fact, this was 50GB + 50GB promotional pricing, before it was changed to permanent 100GB package. So in theory, back then it was 50GB's for R235
 
SWM said:
That R460 doesn't sound right. I spoke to a Telkom rep yestrday re a 40MB/s line with 100GB of data. She said they are actually giving you double the data (200GB) for R269pm. Someone in the billing dept has clearly made a mistake.
Click to expand...

Where are you getting 100 + 100 for R269? Im getting 100GB's for R235 :(
 
Saw this thread a few days ago and this too had me wondering. Telkom is also charging me R468 for my 100GB SoftCap account on a 40mb fibre line. Guess it's time that I follow this up, because if it's a billing error then they better refund me for the last 6 months :mad:
 
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