Telkom 10mb lit cancellation

[Errol Tooray]

I took out a 10mb LIT contract in April last year 2018. Telkom could not provide the speed in my area so I canceled the contract within 2 days of taking the contract. The ADSL line was never connected at my house. I also did not receive the LIT box. I am being charged for the LIT box and ADSL LINE yet I don't have these services. My contract was never cancelled. I try to cancell the contract every month with no results. I lodged a cancelation using telkom's e mail and customer care line but I am not winning. On Thursday 2019-01-24 I again tried to cancel the contract as telkom now suspended my services claiming non payment. The consultant informed me that he canceled the contract and reversed all charges but I still have no service which shows that the contract was not canceled and all charges were not reversed. Please help.

 

[Lew Skannen]

Good luck.

We received a wireless Telkom line 5 years ago after cables were stolen and subsequently lost access to ADSL. We had to take an additional 2GB data package on the wireless phone to access the Internet. After 2 years, we decided to cancel the additional data packages.

We have been sending requests and calling the call center each and every month for the past 3 years. You cannot cancel the data package on its own.

There is no way it can be cancelled. Telkom staff does not know how to do and their systems does not allow them to do it either.