Telkom 10Mbps speed test

50gb capped account. I signed for the Telkom Smart Home Premium package.
 
Uncapped ISP account ?
You sure the line syncs at 10Mbit?
^This, please post your line stats so we can have a look.

Also, sign up for a free Afrihost 1gig account, and give that a try as well.
 
Slightly better:

Last Result:
Download Speed: 3542 kbps (442.8 KB/sec transfer rate)
Upload Speed: 397 kbps (49.6 KB/sec transfer rate)
Latency: 76 ms
2014/10/13, 3:20:56 PM
 
Where do I view the line stats?

Sorry, I'm an ADSL noob. I've only ever used 3G.
 
Where do I view the line stats?

Sorry, I'm an ADSL noob. I've only ever used 3G.

As MickeyD also said, you need to access your router's web page. What is the make+model number of your adsl router ? We can guide you through it or provide you with a link to its user manual that will assist.
 
Post your trace route results...
DOS box

tracert www.mybroadband.co.za


Here's the results:
C:\Users\Royston>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 594 ms 1 ms 1 ms 10.0.0.2
2 195 ms 148 ms 180 ms ti-224-40-01.telkomadsl.co.za [105.224.40.1]
3 328 ms 159 ms 167 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 18 ms 147 ms 162 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 183 ms 202 ms 195 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.37]
6 88 ms 94 ms 93 ms rrba-ip-lir-1-gig-5-0-0.telkom-ipnet.co.za [196.
43.52.38]
7 209 ms 144 ms 149 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [1
96.43.25.138]
8 120 ms 146 ms 149 ms internet-solutions-gw.telkom-ipnet.co.za [196.25
.46.90]
9 128 ms 122 ms 193 ms ar2-rba-gi0-0.ip.isnet.net [196.26.0.33]
10 213 ms 305 ms 169 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209.8
6.250]
11 * * * Request timed out.
12 106 ms 150 ms 58 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
13 182 ms 229 ms 136 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
14 113 ms 145 ms 109 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
15 187 ms 213 ms 168 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
16 171 ms 202 ms 205 ms 197.242.89.170

Trace complete.
 
Ok...I managed to access the modem. Are these the stats you guys need?

System Info
Model Name: DSL-2750U
Time and Date: Mon Oct 13 15:55:33 2014
Firmware Version: AF_1.69_T10
Internet Info
Internet Connection:
Internet Connection Status: Connected
Default Gateway: ppp0.1
Preferred DNS Server: 196.43.50.190
Alternate DNS Server: 196.43.42.190
Connection Up Time: 00 day,00 hour,17 min,54 sec
Downstream Line Rate (Kbps): 5120
Upstream Line Rate (Kbps): 507

Enabled WAN Connections:
VPI/VCI Service Name Protocol IGMP QoS IPv4 Address
8/35 pppoe_0_8_35 PPPoE Disabled Enable 105.225.183.14
 
Here's the results:
C:\Users\Royston>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 594 ms 1 ms 1 ms 10.0.0.2
2 195 ms 148 ms 180 ms ti-224-40-01.telkomadsl.co.za [105.224.40.1]
3 328 ms 159 ms 167 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 18 ms 147 ms 162 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 183 ms 202 ms 195 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.37]
6 88 ms 94 ms 93 ms rrba-ip-lir-1-gig-5-0-0.telkom-ipnet.co.za [196.
43.52.38]
7 209 ms 144 ms 149 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [1
96.43.25.138]
8 120 ms 146 ms 149 ms internet-solutions-gw.telkom-ipnet.co.za [196.25
.46.90]
9 128 ms 122 ms 193 ms ar2-rba-gi0-0.ip.isnet.net [196.26.0.33]
10 213 ms 305 ms 169 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209.8
6.250]
11 * * * Request timed out.
12 106 ms 150 ms 58 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
13 182 ms 229 ms 136 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
14 113 ms 145 ms 109 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
15 187 ms 213 ms 168 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
16 171 ms 202 ms 205 ms 197.242.89.170

Trace complete.

Lan cable buggered? Wi-Fi signal bad?
 
Here's the results:
C:\Users\Royston>tracert www.mybroadband.co.za

Tracing route to www.mybroadband.co.za [197.242.89.170]
over a maximum of 30 hops:

1 594 ms 1 ms 1 ms 10.0.0.2
2 195 ms 148 ms 180 ms ti-224-40-01.telkomadsl.co.za [105.224.40.1]
3 328 ms 159 ms 167 ms ti-224-0-06.telkomadsl.co.za [105.224.0.6]
4 18 ms 147 ms 162 ms ti-224-0-13.telkomadsl.co.za [105.224.0.13]
5 183 ms 202 ms 195 ms rrba-ip-hsll-1-wan.telkom-ipnet.co.za [196.25.39
.37]
6 88 ms 94 ms 93 ms rrba-ip-lir-1-gig-5-0-0.telkom-ipnet.co.za [196.
43.52.38]
7 209 ms 144 ms 149 ms rrba-ip-se-2-gig-2-0-0-102.telkom-ipnet.co.za [1
96.43.25.138]
8 120 ms 146 ms 149 ms internet-solutions-gw.telkom-ipnet.co.za [196.25
.46.90]
9 128 ms 122 ms 193 ms ar2-rba-gi0-0.ip.isnet.net [196.26.0.33]
10 213 ms 305 ms 169 ms mi-za-rba-gsrpe2-gi1-1-0.ip.isnet.net [168.209.8
6.250]
11 * * * Request timed out.
12 106 ms 150 ms 58 ms CORE.GP-CN-HET-MEE-1.TO.GP-MR-VOD-MEE-1.DFA.P2P.
10G.za.africainx.net [41.84.12.151]
13 182 ms 229 ms 136 ms 41-66-132-246-f6.HET001-CPE-1-to-GP-CN-HET-MEE-1
.africainx.net [41.66.132.246]
14 113 ms 145 ms 109 ms core-access-switch1.jnb1.host-h.net [197.189.193
.1]
15 187 ms 213 ms 168 ms row-access-switch1-row3-4.jnb1.host-h.net [197.1
89.193.36]
16 171 ms 202 ms 205 ms 197.242.89.170

Trace complete.

I suspect that hope to router is a problem, all 3 those should be 1ms, might be a lan cable fault somewhere.
 
Ok...I managed to access the modem. Are these the stats you guys need?

System Info
Model Name: DSL-2750U
Time and Date: Mon Oct 13 15:55:33 2014
Firmware Version: AF_1.69_T10
Internet Info
Internet Connection:
Internet Connection Status: Connected
Default Gateway: ppp0.1
Preferred DNS Server: 196.43.50.190
Alternate DNS Server: 196.43.42.190
Connection Up Time: 00 day,00 hour,17 min,54 sec
Downstream Line Rate (Kbps): 5120
Upstream Line Rate (Kbps): 507


Enabled WAN Connections:
VPI/VCI Service Name Protocol IGMP QoS IPv4 Address
8/35 pppoe_0_8_35 PPPoE Disabled Enable 105.225.183.14

Its syncing at 5mbs which is very bad for a 10meg, wish we could see the attenuation and SNR stats
 
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