Telkom 10Mbps speed test

MickeyD said:
Are you connecting to the modem via a LAN cable or via WiFi?

If LAN cable, ensure that it is connected properly, else find another cable!
Click to expand...


LAN Cable. I'll have to try with a different cable then.
 
Jweb_@@ said:
LAN Cable. I'll have to try with a different cable then.
Click to expand...

Different cable and try a different port on the back of the router as well. Also give the router a proper power cycle (disconnected from the power entirely for ten minutes and back on again).

Also request a port reset from Telkom in light of that sync speed and the recent installation.
 
Jweb_@@ said:
Ok...I managed to access the modem. Are these the stats you guys need?

System Info
Model Name: DSL-2750U
Time and Date: Mon Oct 13 15:55:33 2014
Firmware Version: AF_1.69_T10
Internet Info
Internet Connection:
Internet Connection Status: Connected
Default Gateway: ppp0.1
Preferred DNS Server: 196.43.50.190
Alternate DNS Server: 196.43.42.190
Connection Up Time: 00 day,00 hour,17 min,54 sec
Downstream Line Rate (Kbps): 5120
Upstream Line Rate (Kbps): 507

Enabled WAN Connections:
VPI/VCI Service Name Protocol IGMP QoS IPv4 Address
8/35 pppoe_0_8_35 PPPoE Disabled Enable 105.225.183.14
Click to expand...
Not exactly your line stats but it does show that things aren't so good. Could you maybe look a bit deeper in your router, find your downlink/uplink attenuation and SNR's.

You're only syncing at 5mb, which may be because you're so far from your exchange, or there may be an issue with your line which Telkom can hopefully fix.

My line stats are as follows:
Code: 
              Downstream	Upstream	 
SNR Margin:       6.4	          5.8	db
Line Attenuation: 42.0	          20.4	db
Data Rate:       10240	          984	kbps
Yes I know my values are bad, but I haven't had a problem yet. *touch wood*
 
Rickster said:
View attachment 157672

What we are looking for.
Click to expand...

Here you go.

ADSL

Mode: ADSL_2plus
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 125 131
Attenuation (dB): 465 251
Output Power (dBm): 0 33
Attainable Rate (Kbps): 8500 1012
Rate (Kbps): 5120 507
D (interleaver depth): 1 1
Delay (msec): 0.25 0.24

HEC Errors: 36 52
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 1298 0
 
Click on the 'Statistics' link on the left once you've clicked on the Status Tab (assuming its not custom Telkom Firmware); this will show you the much needed Attenuation and SNR stats, but I can tell you now that since you're sync'ing at 5Mbps, its probably because you are too far away from the exchange to be able to get the full 10Mbps.

The other issue at hand now is why you are not getting 5Mbps in your speed tests. The latency on those speed tests are a bit high, which could point to an ISP issue or an overloaded/oversubscribed/congested exchange. It could also just be transient and might improve.
 
Jweb_@@ said:
Here you go.

ADSL

Mode: ADSL_2plus
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 125 131
Attenuation (dB): 465 251
Output Power (dBm): 0 33
Attainable Rate (Kbps): 8500 1012
Rate (Kbps): 5120 507
D (interleaver depth): 1 1
Delay (msec): 0.25 0.24

HEC Errors: 36 52
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 1298 0
Click to expand...

Those figures arnt very good, a faulty router could make the stats bad. I recommend you get a router from a friend or member and retest.
 
Attenuation of 46.5dB is a tad high.
The SNR margins look good, you should be able to squeeze out a bit more. Switch the router off and on, take another look at the stats after it has sync'ed again.

Here's a picture that shows you achievable speed vs attenuation, your router's guesstimate attainable rates seems a bit optimistic:
http://upload.wikimedia.org/wikipedia/commons/6/65/ADSL_Line_Rate_Attenuation.gif



Jweb_@@ said:
Here you go.

ADSL

Mode: ADSL_2plus
Type: ATM
Status: Up

Downstream Upstream
Line Coding(Trellis): On On
SNR Margin (dB): 125 131
Attenuation (dB): 465 251
Output Power (dBm): 0 33
Attainable Rate (Kbps): 8500 1012
Rate (Kbps): 5120 507
D (interleaver depth): 1 1
Delay (msec): 0.25 0.24

HEC Errors: 36 52
OCD Errors: 0 0
LCD Errors: 0 0

Total ES: 1298 0
Click to expand...
 
Ja, the line stats are not amazing, but it even says achievable rate is 8.5mb down and 1mb up. So it should at least be a solid 5mb, not fluctuating which is what seems to be happening.

I agree though, if OP can find a different router just to test on then that could be really beneficial. Failing that, definitely try a free Afrihost account and see if that works better.
 
A bit better:

Downstream Line Rate (Kbps): 7131
Upstream Line Rate (Kbps): 1019



Thanks for the help guys.
 
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