Telkom account hacking

[PearlJam]

I have a friend whose data has been used up by somebody else. Telkom acknowledges that they can see that someone else has been using it. (Two months in a row now).

They advised him to report it to the police and email [email protected] with the case. He emailed them last month with no result or feedback. Does anyone know if there is a physical person he can speak to to look into this matter? The support alledges that all he can do is email that email address.

 

[MickeyD]

Did he report it to SAPS?
Did he include the case number in his email?

If yes, then print copies of email and walk into any Telkom Direct Shop and request their assistance.

 

[Gtx Gaming]

you can lock your telkom account to 1 number

 

[ITCynic]

Change the password for the Telkom account while he is at it.

 

[MickeyD]

Change the password for the Telkom account while he is at it.

Easiest way!

While at it, also change the modem username and password as well and activate the wireless encryption (if relevant).

 

[Surv0]

change the password of the router.... 99% of these are related to insecure routers, and most of the telkom ones still save the details in the source code, any monkey can extract it..

 

[PearlJam]

Thanks guys, yes I did tell him to change all his passwords incl the wi-fi. I think then his next step is then to the Telkom direct store

 

[ITCynic]

........ and most of the telkom ones still save the details in the source code, any monkey can extract it..

I have yet to see a router that does not display the users name and password in the html source.

 

[2old4this]

I have yet to see a router that does not display the users name and password in the html source.

Can this info be hidden or encrypted?
(Only asking as I will be getting Telkom adsl/router in about 2/3 months)

 

[Grouter]

Can this info be hidden or encrypted?
(Only asking as I will be getting Telkom adsl/router in about 2/3 months)

no

 

[MoodyEve]

no

That sort of sucks.

 

[smokemaryjane]

Guys,

If you want to prevent any random person from seeing what the 'clear text code' is for your ISP account password, then change your routers username and password so that people do not get to see it. Any idiot with a cmd line and a web browser can *cough* "hack" *cough* into a router, if you can't be bothered to change the default router details to log on. Secondly, you know this account has been used by someone else for TWO MONTHS, and you haven't bothered to change those ISP login details?? Why? Were you expecting someone else to do it?

Sorry for the rant, but I just find it amusing that we still allow this to happen.

 

[PsyWulf]

I have yet to see a router that does not display the users name and password in the html source.

Pretty much this,only seen 1 router that actually hid the content by making the source source hard to access,D-link

 

[Diesal]

1. change the password of his account - https://online.telkomsa.net/pmt/
2. Change the password of the router - refer to manual
3. Report it to SAPS.

 

[PearlJam]

Secondly, you know this account has been used by someone else for TWO MONTHS, and you haven't bothered to change those ISP login details?? Why? Were you expecting someone else to do it?

Sorry for the rant, but I just find it amusing that we still allow this to happen.

Unfortunately this person isn't tech-savvy enough and thought it was ok to just notify Telkom at the time. My response to him also was "why didn't you change your passwords?"