TELKOM ADSL DATA - Cancellations

[JaysonDawson]

Hi all

I have exhausted any rational attempts to cancel the data portion of my TELKOM ADSL line. Last year March i tried there uncapped service for 5 days and it was so CRAP that i just switched back to AXXESS which i have been using ever since!

There is no USAGE on the TELKOM ADSL account ever since. (Confirmed by TELKOM Accounts). However i for the life of me cannot get this CANCELED and i am getting billed every month for it!

1) I have been transferred from accounts...to there NONEXISTENT ...cancellations department! (4 hours on hold and NOTHING) i have lost count of how many time i have gone around in this circle!

2) Gone in to TELKOM themselves only to be asked to call... 10210 from there store... and i was then asked to leave because they closing... having been on hold for about 3 hours on a Saturday.

3) Emailed numerous TELKOM email address all given to me by TELKOM accounts... with no result!

4) Have DIRECTLY call 10210 and held on for about 5 hours ...from my OFFICE ... Yes i called and went on with my work blocking my incoming line and forgetting that i had been on hold.... only to check my line a few hours later when my receptionist said "Why can't i transfer calls to you" ... and yes ... i was still on hold!

What the hell am i supposed to do!... Accounts dept said they will credit my account ...but i need to CANCEL ADSL data service first...

WTF?... is this Physiological warfare!

 

[quax]

Doesn't sound like you actually cancelled but just stopped using the data service?

I managed to get through to cancellations to cancel my data the week before last and I have my reference number. My data is supposed to be cancelled on the 16 March... so lets see how that goes. But I did call again the next day and the agent could see that someone had logged the cancellation.

Both times I called cancellations I held for about 15-20mins and was assisted. Maybe I was just lucky...

 

[JaysonDawson]

I have record it a few times with my phone...audio and all..... just because of this argument!

But i will try again Tommorrow morning and record that as well.... then i will post these videos to YouTube ...!

 

[quax]

Did you cancel and get a reference number before?

 

[JaysonDawson]

Nope ..i did not even get through... thats my point...

I cannot imagine you got though in 20mins!

 

[quax]

Oh ok, Ya seems like Telkom call centre is very hit and miss (mostly miss)... Afaik, the call centre is the only way to do the canccellations, I tried to go to a Telkom shop and the guy said they could not do it from there and the guy referred me to the call centre. But just try again. Good luck with that!

 

[ebudae]

I feel your pain. Telkom's service is beyond pathetic. I have no idea what those in charge at Telkom are doing but the first chance I get to leave them for a fibre provider in my area I am ripping every piece of Telkom copper that connects me to an exchange and melting it down into something symbolic of freedom.