Telkom ADSL outage explained
Telkom explained what caused the country wide ADSL outage on Friday, 7 June
Telkom explained what caused the country wide ADSL outage on Friday, 7 June
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Telkom ADSL downtime explained
- Thread starter rpm
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AfricanTech
Honorary Master
Can't be. Mine died, according to my DSL logs, at 15:15:57. I had emailed support (not knowing the cause of the problem) at 15:40.
Planned maintenance gone wrong.... something only Telkom can get right
Not actually - planned maintenance in the IT world is one of the most vulnerable times. Unfortunately, the complexity of our IT systems means that anytime you change anything you face the reality of an unforeseeable breakdown.
Reality of IT systems - it ain't pretty behind the scenes.
LCBXX
Honorary Master
Things like this happen and given the size and complexity of their network I'm impressed it came up as quickly as it did.
MickZA
Executive Member
Guess they have a problem with their clocks as well as it went down at 15:16 in my area of PE:
As a matter of interest whilst 10210 faults died the SMS fault report system was running. Scary actually as I now have a fault number and, knowing Telkom, I can expect some disconnects before someone phones to clear the fault.
As a matter of interest whilst 10210 faults died the SMS fault report system was running. Scary actually as I now have a fault number and, knowing Telkom, I can expect some disconnects before someone phones to clear the fault.
Tinuva
The Magician
Did you not read the article? It is considered non-invasive maintenance that doesn't affect customers and happens on a regular basis, ie. it can be done during the day when you have most of your staff on hand.
Some people, expect unicorns for nothing.
Credit where credit is due. In less than 24hrs Telkom has issued an official explanation. As dodgy as Telkom's reputation is, I am impressed. Compare this to RIM / BLACKBERRY outages where head in sand tactics reign supreme!
Rocket-Boy
Honorary Master
Im pretty sure the part that isnt mentioned is that there was some human fault in all of it. Someone issuing a disconnect by mistake or something along those lines. It happens all the time in IT and gets blamed on "something went wrong with the system"
Still it didnt take that long for the radius to pick up and start getting people back online. The load must have been massive though, I cant recall any time where this has happened on such a large scale in the past.
Still it didnt take that long for the radius to pick up and start getting people back online. The load must have been massive though, I cant recall any time where this has happened on such a large scale in the past.
AfricanTech
Honorary Master
Yup - been my experience as well. Human factor a lot of the time.
MickZA
Executive Member
A freezing morning in PE and Telkom just pitched to repair my "fault" (I got an SMS saying it was in-hand at 08:06) - hats off to the PE techies, surprised they didn't phone first though
