Telkom ADSL info raises concern

Wonder who's fault the lack of education is...
I say follow the money trail from the consumer and see who's responsibility it is before you expect an ISP making 5% markup to wipe the clients butt as well...
just my 2c worth
 
thesuspect said:
Hey IC, you make valid points, then why does everyone still call EBSC if they should be calling their ISP, are they like moths to the flame.
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I'm not convinced that all ADSL customers [i.e. everyone] call 0800DSLDSL for ADSL Account issues - regardless of the ADSL ISP(s) that they use, and those that do call 0800DSLDSL for ADSL Account issues, are likely to be 99% TelkodemonopoliesHindernet ADSL ISP account customers.

Those ADSL customers that do use ADSL ISPs other than TelkodemonopoliesHindernet, are more likely to be in the minority, and be calling as a result of their ADSL line being dead or otherwise not synching with the DSLAM Port Card. Sure there might be some ADSL customers using non-TelkodemonopoliesHindernet ADSL ISPs that will call 0800DSLDSL for anything that goes wrong, but honestly how many such ADSL customers exist since TelkodemonopoliesHindernet has more ADSL customers than all of the other ADSL ISPs put together.

In my case, I have never ever been a customer of TelkodemonopoliesHindernet, and when my ADSL line dies or is unable to synch, I don't call my ADSL ISP, I call 0800DSLDSL - partly bcos it's a tollfree number, and partly bcos I know that only Telkodemonopolies has access to the exchange building where the DSLAM and port card are situated, and I pay Telkodemonopolies directly every month for the line rental.

If and when we have an unbundled local loop in SA, and I still have ADSL [unlikely], and I pay my ISP directly for any line rental, I would probably contact my ISP instead of 0800DSLDSL.
thesuspect said:
I've worked at an ISP in the UK and 70% of the users couldn'd remember their usernames or passwords, so setting up their router with a guest account will help squat coz they won't know how to change it to their own account. Our broadband community (present forum excluded) should beef up their own knowledge. I know of people who call Telkom every month and hold for hours just to be told to restart their router and get a new uncapped IP address...............:confused:
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In theory that is true, but do you know how many times I've heard Telkodemonopolies' 0800DSLDSL agents say "reset your ADSL router" - lots of times, and the significance is that the router loses one's ADSL ISP Account username & password when the router is reset, at which point it is the same effort to access the router's config and enter in the username guest@telkomadsl and password guest, as it is to enter in the lost ADSL account username and password.
 
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My wife just waited for over an hour on the phone for 0800DSLDSL to answer. I actually don't care what they know about customers as long as the provide a bloody service. Oh, and it's a DSLAM problem, again!
 
Abe said:
My wife just waited for over an hour on the phone for 0800DSLDSL to answer. I actually don't care what they know about customers as long as the provide a bloody service. Oh, and it's a DSLAM problem, again!
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be thankful they actually answered
 
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