Telkom ADSL soft cap performance tested

[rpm]

Telkom ADSL soft cap tested

Telkom is not capping subscribers after they have reached their monthly ADSL usage limit, but is the throttled service usable?

 

[Randux]

Wow that's not bad at all

 

[Penquin]

I believe they removed the soft cap from the cap products and added it to the uncapped products, in complete disregard for the CPA. Would like to see an article about it as soon as possible.

 

[avr-rulez]

Well they lost me as a subscriber - after downgrading my 20gig plus 30gig package to a pi ss poor limp dick service after being with them from the start of ADSL service in SA.

@Ranger - I hope your "Retentions dept" knows about the discounted line rental .... otherwise I move that also

20Gig @ 6Meg to a 384k throttled - just genius TI - GENIUS

 

[saa044]

Well they lost me as a subscriber - after downgrading my 20gig plus 30gig package to a pi ss poor limp dick service after being with them from the start of ADSL service in SA.

@Ranger - I hope your "Retentions dept" knows about the discounted line rental .... otherwise I move that also

20Gig @ 6Meg to a 384k throttled - just genius TI - GENIUS

What's the problem exactly? Normally after 20GB you had to top up in the past to get international, now you still have access. Cant really see what you are complaining about?

 

[Nether]

What's the problem exactly? Normally after 20GB you had to top up in the past to get international, now you still have access. Cant really see what you are complaining about?

He wants his local bandwidth to..... erm download linux distros

I for one am happy about the throttle, still allows me to install apps updates and sync through my smartphone, nice.

 

[saa044]

He wants his local bandwidth to..... erm download linux distros

I for one am happy about the throttle, still allows me to install apps updates and sync through my smartphone, nice.

Ahh ok makes sence. I tend to forget about the "local linux downloads" thing. Fortunate enough to never have been on a cap in my life. hehe

 

[Stickfigure]

Can you download from the SAIX news server when you're soft capped?

 

[MickZA]

Great timing as I tested the softcap on a TI 20GB capped account last night, easy to see where it kicked in:

 

[SlyFly]

Wow that's not bad at all

If I could klap you through the screen I would... It's bad, very bad... I much rather prefered my local bandwidth at full speed (Awesome for saix news server) on the Capped packages and then using Traffic Splitter to dual dial accounts than this "limited" speed crap.

 

[fragtion]

Until the change this month took place, I was doing route-splitting on my server with the extra 30GB of unthrottled local on my 3 x 20GB TelkomInternet accounts. By doing this I could get through a month without bandwidth trouble, and without requiring uncapped. I can't do that any longer as, now once one of those accounts reaches cap, EVERYTHING is reduced to 384k speeds + no access to youtube, so at that point the account basically becomes useless for my practical use and I switch to another. Problem is I don't have much option anymore with these existing Telkom packages I have - I've run out of bandwidth this month apart from these equally soft-capped accounts... so from this change it would seem Telkom want to squeeze me even more, in a time where we thought they were supposedly embarking on opening up their network for the likes of IPTV etc - seems like a regress going back to the concept of saturating their network to a standstill on the first day of every month, only to have ample surplus bandwidth on the network by the end of the month? Somehow I feel the shaping doesn't have to be as intense as it is :/

I realise that this new option is better for most subscribers who would prefer a trickle of international to ONLY fast local, but for me personally, after experiencing just 10 minutes of being soft-capped, I've realised that I'm going to have to drop 2 of those 3 TelkomInternet accounts I own, and switch to an uncapped account with another well-known ISP. Unless Telkom/ranger can provide information that Telkom may still consider keeping local unthrottled over and above the 384k international once a user reaches their blended quota, then by month end I'll have made the switchover

 

[LCBXX]

If I could klap you through the screen I would... It's bad, very bad... I much rather prefered my local bandwidth at full speed (Awesome for saix news server) on the Capped packages and then using Traffic Splitter to dual dial accounts than this "limited" speed crap.

Koop some cheap local-only from Openweb and use the IS News Server?

 

[xrapidx]

I believe they removed the soft cap from the cap products and added it to the uncapped products, in complete disregard for the CPA. Would like to see an article about it as soon as possible.

They have, I just reached the same limit as another user, and my speeds have done exactly the same as his.

 

[fragtion]

Certainly not removed from their capped products, not sure where you heard that one

 

[akescpt]

ohk understand the frustration much better now. gone is the full speed 20gb/30gb local after that silly 10gb cap. now u have 10gb full speed, then they throttle to 384. that BS

was on that same product with telkom before. actually enquired by an uncapped local package. it was like i was talking greek!

 

[Penquin]

Certainly not removed from their capped products, not sure where you heard that one

That didn't come out right, what I meant to say was that their uncapped products are being softcapped as well from what I've read lately, same as their capped products. I think 2Mb uncapped is being softcapped @ 200GB.

 

[zek 2371]

They have, I just reached the same limit as another user, and my speeds have done exactly the same as his.

I had a similar problem Sunday evening when my 2MB uncapped slowed down dramatically from about 220KB down to about 50KB. Spent the past week fighting with TI; with them insisting that there's a problem with the line - had two techies out this morning. Techie used his account details on my modem and viola! full line speed. After insisting on speaking to a TI supervisor got a call from a Trevor who said that when my 2MB uncapped account was created, the idiot doing it actually created a 1MB uncapped profile on my account - so, when I reached about 250GB the system thought I was abusing the account and soft-capped me. The techie confirmed that he had another customer yesterday that was paying for a 4MB uncapped account but had a 2MB uncapped profile loaded. My advice would be to make sure that your profile matched what you are paying for.

 

[xrapidx]

I'll try that, but I'm not phoning their useless call center again, I'll get them to call me via hellopeter.com. I also tried logging another fault via their website, but I can't because they haven't closed the one from three weeks ago,

 

[PoisonedPawn]

I had a similar problem Sunday evening when my 2MB uncapped slowed down dramatically from about 220KB down to about 50KB. Spent the past week fighting with TI; with them insisting that there's a problem with the line - had two techies out this morning. Techie used his account details on my modem and viola! full line speed. After insisting on speaking to a TI supervisor got a call from a Trevor who said that when my 2MB uncapped account was created, the idiot doing it actually created a 1MB uncapped profile on my account - so, when I reached about 250GB the system thought I was abusing the account and soft-capped me. The techie confirmed that he had another customer yesterday that was paying for a 4MB uncapped account but had a 2MB uncapped profile loaded. My advice would be to make sure that your profile matched what you are paying for.

You actually got service from their call centre? My 2 meg uncapped line was softcapped before even reaching 200GB. Call centre insist on calling me an "abuser" and kept me on hold for 15 minutes when I asked to speak to the supervisor. Gave up after 15 minutes on hold. Not sure how a company can get away with advertising and selling an "uncapped account" when they softcap these accounts at their own discression. The word uncapped and softcapped are mutually exclusive. So much for customer service.

 

[zek 2371]

Just finished speaking with a supervisor after three attempts. Average holding time was about 20 minutes before call is answered. Their customer service is appalling - I will have to wait until Monday before I know what their softcap limits for the various accounts are. Finally managed to get the right profile loaded to my 2 meg uncapped account. You can check your data usage on secure.telkomsa.net. Use your user name and password to log in. According to their site I've done just over 202GB for the month, but when I spoke to an agent on their side is shows as about 269GB.

PS. None of the agents or supervisors actually know what the softcap limits are - they are waiting on a systems admin to give them the figures. So, don't expect anything to happen before then.