Hi folks
I have emailed Telkom about the following issues:
No feedback on our previous question regarding TV over ADSL. Why are they so quite? Have the forgotten that they have promised it? Though it will just blow over?
Local capping: more information needed.
The email to Telkom:
“I would like to start by thanking you for your excellent communication. I have noticed that you are eager to help customers and it is at least starting to change the image people have of Telkom. Unfortunately this hard work from you and a few others can be undone by other key parties in Telkom.
As you know I have emailed Steven & Pinky two weeks ago regarding the TV over broadband testing involving MNet… I have had no reply yet, and I guess it is unlikely that I will get one. As you can expect this is not the kind of communication we are looking for at MyADSL, and this is one of the reasons why we had to go to ICASA with our complaints. I am certain you appreciate our frustration when it comes to matters like this. What I find particularly irritating is that we have specifically asked Pinky at your press briefing whether she will reply to our emails, and she immediate confirmed that it will be done. I know that she is in marketing and that is the accepted approach, but some action is necessary to back up these words! Should we be surprised when people criticize Telkom and its management? Maybe you can provide me with alternative contact details of somebody in Telkom that will answer our questions within a reasonable time.
The second issue we would like to gain clarity on: Can somebody please give details on the statement from Steven: “This will be a more elegant solution to this problem, although it obviously means that we will have to be more rigorous in enforcing the bandwidth cap, and the current situation of unlimited local bandwidth will also come to an end,” says White. Users are obviously concerned about this statement and we will appreciate a full rundown of what it might involve.”
Comments welcome as usual.
Regards,
RPM
I have emailed Telkom about the following issues:
No feedback on our previous question regarding TV over ADSL. Why are they so quite? Have the forgotten that they have promised it? Though it will just blow over?
Local capping: more information needed.
The email to Telkom:
“I would like to start by thanking you for your excellent communication. I have noticed that you are eager to help customers and it is at least starting to change the image people have of Telkom. Unfortunately this hard work from you and a few others can be undone by other key parties in Telkom.
As you know I have emailed Steven & Pinky two weeks ago regarding the TV over broadband testing involving MNet… I have had no reply yet, and I guess it is unlikely that I will get one. As you can expect this is not the kind of communication we are looking for at MyADSL, and this is one of the reasons why we had to go to ICASA with our complaints. I am certain you appreciate our frustration when it comes to matters like this. What I find particularly irritating is that we have specifically asked Pinky at your press briefing whether she will reply to our emails, and she immediate confirmed that it will be done. I know that she is in marketing and that is the accepted approach, but some action is necessary to back up these words! Should we be surprised when people criticize Telkom and its management? Maybe you can provide me with alternative contact details of somebody in Telkom that will answer our questions within a reasonable time.
The second issue we would like to gain clarity on: Can somebody please give details on the statement from Steven: “This will be a more elegant solution to this problem, although it obviously means that we will have to be more rigorous in enforcing the bandwidth cap, and the current situation of unlimited local bandwidth will also come to an end,” says White. Users are obviously concerned about this statement and we will appreciate a full rundown of what it might involve.”
Comments welcome as usual.
Regards,
RPM
).
And there I thought it's only the *rest* of South Africa... 