Telkom and Mweb!

[Lionking]

Morning people of the forum world.

If I read everyday these forums, some complain and moan etc... (they have there reasons)
I just want to say something, everyone talks bad about Telkom etc. My experience so far........
I applied at Telkom for a NEW line at my home on 17 April 2012. Well, knowing I won't hear for 4 weeks or so, so I started waiting. On 24 April, the technician from Telkom phoned and said they coming to install my NEW line on 25 April!!!!!!!!!!!!!!!!!!! So, 25 Apr I had my line installed. On 26 Apr I applied at Telkom for my ADSL 1 meg. Knowing this time it will take the normal 2 weeks or so. Will you believe me if I say that on 30 Apr I had my 1 meg line upgraded by Telkom. I contacted Mweb during my work hours at work. Got home, and started browsing the net. Had problems with line speed/quality, MWEB guy was contacted, he arranged for Mweb Technician to phone me. I was contacted yesterday (5 May), and yes, my line is better, though my uploading speed is little high (40kbps) says mweb, but I can contact Telkom to have it tested. But all I want to say is, I had atleast a good experience with Telkom, they tried!! Thanx to Telkom, and Mweb guy and Mweb, hope my experience will last. Anyway, I must go and do some browsing, will try to leave something for the guys to download
Thanx

Chris

 

[grim]

It all depends on what area you live in, Telkom outsources most of their work to external contractors. In some areas they are great in others not so much.

When I originally ordered my ADSL line it took all of 3 days to get it installed and activated.

A year later I had line issues and the line was replaced the next day, I did however had to beg and plead with them for 5 months to move me to a DSLAM that supports 10Mbps.

But it took them 3 months to install a ADSL line for my previous company when we moved offices.

 

[pjjdp]

I wish,

I went into a Telkom store on17 March to transfer my line since we are moving in the same area on 1 April.
Anyway, when they did not call by the 2nd, I called to enquire on the 3rd . Seems some beep clerk captured my new address and old address as being the same. The telkom system cancelled the order and no-one bothered to correct it. I flipped my lid, as the form I filled was 100% correct.
Behold my line was in and activated on the 3rd.

 

[ScottulusMaximus]

Took me a week from walking into Telkom shop on a Mon to a new line installed, ADSL activation and then data from Mweb's side, no problems at all. Would've been even quicker but was a public holiday the Fri...

 

[Sacoys]

Im still waiting... have a voice line and applied for Mweb all inclusive on 20 April. Now 10 May and DSL has not yet been activated... sigh...